Front Desk Coordinator

Performance Optimal Health is a total health and wellness organization dedicated to helping people live better lives. We offer a wide range of services that focus on exercise, nutrition, recovery, and stress management. Our team of highly trained professionals is committed to providing exceptional care and enhancing the client experience. At Performance Optimal Health, we prioritize quality and strive to create the best possible outcomes for each client.

As a Front Desk Coordinator, you will play a pivotal role in our organization. You will work closely with our Physical Therapy, Wellness, Client Success, and Billing Teams to ensure the smooth operation of our front desk and provide outstanding service to our clients. We are seeking a passionate, client service-oriented individual who shares our dedication to health and wellness. In this role, you will help empower our clients to live better lives by assisting our healthcare professionals and creating a warm and welcoming environment for everyone.

Responsibilities:

Greet guests, provide site tours, and answer phone calls and email requests

Become an ambassador of the Performance Optimal Health brand, knowledgeable about our history, services, brand standards, programs, and pricing

Perform general administrative tasks, including data entry, printing/faxing/scanning, and scheduling appointments

Ensure compliance with HIPAA and other regulations by obtaining client signatures, collecting co-payments, and updating health records in our Electronic Medical Record (EMR) system

Maintain a clean, organized, and welcoming workspace with great attention to detail

Collaborate closely with all team members to ensure a high-quality client experience and efficient operations

Address client questions and concerns in a timely manner, escalating issues as needed

Ability to work cross-functionally among different departments and teams - Perform related duties as required

Bonus Qualifications:

Experience with Mindbody Online and Electronic Medical Record (EMR) systems

Calendar management and scheduling experience

Requirements

Exceptional customer service skills

Strong work ethic and a commitment to learning and growth

Excellent interpersonal skills and the ability to create a welcoming environment

Strong organizational and administrative skills

Quick learner and self-starter

Ability to handle multiple tasks and prioritize effectively

Strong verbal and written communication skills

Benefits

Benefits at a full-time status:

• Competitive Rate of Pay
• Medical/Dental/Vision
• 401K+ Match
• Growth potential within the organization.
• Access to facilities at all locations.
• Internal and external discounts.
• Fun atmosphere
• Continuing education stipend
  

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.