Front Desk Attendant

Position Purpose:

Under the direction of the Front Desk Manager, the Front Desk Attendant is responsible for providing a luxurious guest experience by assisting guests in person and by telephone with guest room reservations, dining room reservations, and general inquires with a high level of professional.

Responsibilities/Duties/Functions/Tasks:

Under the direction of the Front Desk Manager, the Front Desk Attendant is responsible for providing a luxurious guest experience by assisting guests while they are onsite. This may include overnight guests, dining guests, event guests, and those who are passing by.

Responsibilities/duties/functions/tasks:

• Act as main resource of the IOA properties for guests at all times
• Communicate with guests via e-mail, phone, and in person
• Assist guests with making dining reservations
• Assist guests with booking programming activities.
• Escort guests to room and show them their amenities when checking in
• Provide tours to guests, if requested
• Check in and develop relationships with guests
• Maintain a friendly and accommodating attitude
• Oversee digital reservations and follow-up with any outstanding questions or action items
• Answer general inquiries
• Act as liaison to maintenance staff to ensure urgent requests are taken care of promptly and efficiently
• Assist guests with issues and complaints with empathy
• Check in with night auditor/outgoing clerk for pertinent information
• Review the front desk recaps and front desk log
• Tidy public spaces and polish, if necessary
• Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments
• Count, record and reconcile the cash drawer and petty cash
• Maintain knowledge of current area events, activities, and hours of operation
• Maintain constant awareness of safety procedures and occupancy rates
• Attend weekly/monthly meetings
• Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook
• Other duties, as assigned

Requirements

Qualifications:

• High school degree
• Experience with guest relations
• Ability to work independently
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office programs and general computer literacy
• Ability to multi-task effectively under fast-paced working conditions
• Knowledge of high end operations and luxury properties and service
• Must demonstrate a professional demeanor and possess highly developed interpersonal skills
• Flexibility with hourly schedules, including weekend, holiday and evening availabilities

Preferences:

• Specialized historical knowledge of the Cayuga County and Village of Aurora area
• Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns
• Familiarity with IOA properties
• Experience working wit h Micros and StayNTouch Property Management System

Benefits

We are proud to offer outstanding benefits to all of our employees.

Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.

Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.

We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.