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Front Desk Agent

Chicago, IL, USA

103 Days ago
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Job Description

Millennium Knickerbocker Hotel Chicago </strong>Historic Luxury Hotel | Downtown Chicago Position Overview The Millennium Knickerbocker Hotel Chicago, an iconic historic hotel located just off the Magnificent Mile, is seeking a polished, service?driven Front Desk Agent to join our Guest Services team. This role is ideal for a hospitality professional who takes pride in delivering an elevated, personalized guest experience in a high?volume luxury environment. As the first and last point of contact, the Front Desk Agent sets the tone for the guest stay ? managing arrivals and departures with warmth, discretion, and precision while serving leisure, business, VIP, and group guests in a fast?paced, full'service downtown hotel. Key Responsibilities

  • Deliver a gracious, professional welcome throughout the guest journey, from arrival through departure
  • Perform check?in and check?out procedures with accuracy, efficiency, and attention to detail
  • Manage individual and group reservations, room assignments, and guest profiles using Opera PMS
  • Verify billing details, payment authorizations, and folios with accuracy and discretion
  • Confirm group rooming lists and coordinate personalized services for VIP guests, event attendees, and repeat guests
  • Proactively upsell room upgrades and hotel services in a refined, guest?centric manner
  • Resolve guest concerns with sound judgment, professionalism, and a strong service?recovery approach
  • Serve as a knowledgeable concierge resource, offering recommendations on hotel amenities and nearby Chicago attractions
  • Maintain clear communication with Housekeeping, Engineering, Bell Services, and Management to ensure seamless operations
  • Uphold all brand standards, service expectations, safety, and security procedures
Requirements Qualifications & Experience
  • Previous front desk or guest services experience preferred; luxury or full'service hotel experience strongly preferred
  • Opera PMS experience preferred
  • Prior hotel reservations or guest services experience preferred
  • Preferred experience navigating OTA extranets to manage reservations, validate payments, and respond to guest inquiries
  • Preferred working knowledge of Microsoft Excel for reports, logs, and guest tracking
  • Strong communication and interpersonal skills with a poised, professional demeanor
  • Ability to multitask and remain composed in a fast?paced, high?volume environment
  • Flexibility to work varied shifts, including evenings, weekends, and holidays
  • Positive attitude with a genuine commitment to service excellence
  • Ability to work independently while contributing to a collaborative team environment
Physical & Work Requirements
  • Ability to stand for extended periods and perform light lifting as required
  • Comfortable working in a busy front desk environment with frequent guest interaction
Work Environment & What We Offer
  • 300?room, historic, full'service luxury hotel in downtown Chicago
  • Competitive hourly pay
  • Professional, team?oriented culture focused on elevated service delivery
  • Opportunities for growth within hotel operations
Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Job Overview

Job Function: Administrative / Back Office

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Entry level

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Contact Information

Company Name: Millennium Hotels and Resorts

Recruiting People: HR Department

Website: https://www.millenniumhotels.com/

Location

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