Front Desk Agent

Additional Information

Job Number 25014312

Job Category Rooms & Guest Services Operations

Location Courtyard Orlando Downtown, 730 North Magnolia Avenue, Orlando, Florida, United States, 32803

Schedule Full Time

Located Remotely? N

Position Type: Non-Management

Additional Information:

This hotel is owned and operated by an independent franchisee, Turnberry Associates. The franchisee is a separate company and a separate employer from Marriott International, Inc.

The franchisee solely controls all aspects of the hotel?s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.

If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Examples of Duties (includes but is not limited to the following):

Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service.

Check guests in and out of the hotel in accordance with procedures; make change, and post charges to guest accounts following steps of service.

Handle cash and credit transactions, count bank at the beginning and end of shift, complete designated reports, resolve any discrepancies, drop off receipts and secure bank.

Accept, change and cancel hotel reservations

Use computer system for most functions, select and block rooms for arriving guests, prepare daily reports

Handle hotel emergency situations following emergency guidelines

Qualifications and Requirements

1+ Year of prior Hotel or Hotel Front Desk Experience Required

1 + Year of Marriott FOSSE Experience Required

Flexible schedule availability, required to workday, night and overnight shifts, including weekends and holidays

Ability to multitask and handle stress in busy periods

The employee is required to stand, walk, for prolong periods of time

Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short- and Long-Term Disability, International Travel Perks, Weekly Pay, Free-Parking, Team Member Recognition Events, Outings and much more! Most benefits are available after 30 days of fulltime employment.

Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer.

This company is an equal opportunity employer.

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