Field Services Manager

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"ARE YOU UP FOR THE CHALLENGE?"

Our company is an upbeat rapidly growing trendsetting team in the fuel services industry that is looking for a career minded individual who wishes to advance and grow with us!

We are offering a Salary Range of $55,000 - $75,000 depending upon knowledge and experience.

Along with a competitive wage we are happy to offer up to 7 weeks PTO (paid time off) and a stellar benefit package consisting of:

-Company vehicle with fuel and maintenance card.

-Medical Insurance (bundled with a $2000 HRA annual plan), Vision, Dental, Short Term Disability, Long Term Disability, Life Insurance, additional supplemental benefits and paid holidays.

- 401(k) Profit Sharing Plan with company provided dollar for dollar match up to 6% of earnings.

Summary

The role of the Service Manager is to maintain a fully trained service staff to meet customer needs; coach and evaluate service staff as needed; work with vendors and customers on any issue that needs attention; and provide support to parts, billing and sales staff on service-related issues.

Requirements

Essential Duties and Responsibilities include, but are not limited to the following:

• Manages the day-to-day functions of the Service Department. To include reviewing daily time of assigned employees, checking out all completed service calls with assigned employees and verifying employees status near end of day (3:30 pm) to ensure ending their day in atimely manner and with no issues.
• Ensures a positiveimage of their department by ensuring vehicles are clean and employees have on proper uniforms.
• ReviewWork in Process Report and Tickets Not Completed reports for their assigned area daily
• Ensure proper maintenance of all service vehicles, heavy equipment and trailers.
• Schedules daily/weekly/monthly activities of Service Department
• Review Projects with all involved a week ahead of schedule to ensure all parts have been acquired and staged. Go over the Scope Of Work and Quotes with the lead on each ofthese Projects.
• Resolves commissioning and registration issues with vendors
• Guides employee actions by researching, developing, writing and updating Service Department policies, procedures, methods and guidelines
• Ensures all Service Department staff are trained on current systems, processes and mobile tablet billing procedures
• Analyzes various vendor contracts to ensure we are providing service to contract specifications
• Evaluates Service Department staff on performance and provide feedback on raises and promotions
• Works with vendors on special projects
• Works with current customer base on any needs they may have
• Procures new relations with prospective customers
• Works with warehouse staff on recommended inventory levels
• Resolves billing issues and customer complaints
• Meets and exceed Service Departmentdeadlines
• Performs other duties as assigned

Benefits

Referenced above

Experience Level

Mid-Senior level