JOB DESCRIPTION:
Our engagement is to merge two ServiceNow instances into a new third instance due to a recent merger and acqusition. We are starting the enagagement with needing resources skilled in the follow modules/platforms.
1. CMDB/Discovery
2. Ldap/Access Setups/AD etc
3. Demand/Agile
4. Service Catalog / Portal
5. Event Management
6. ITSM
Requirement:
o Implement and configure ServiceNow Event Management solutions to meet business requirements.
o Monitor and manage event data from various sources to ensure timely and accurate incident detection and resolution.
o Develop and maintain event management policies, procedures, and documentation.
o Collaborate with IT operations and other stakeholders to integrate event management with other ITSM processes.
o Analyze event data to identify trends, patterns, and potential issues, providing recommendations for improvement.
o Ensure the reliability and performance of the ServiceNow Event Management module.
o Provide training and support to end-users and other team members on event management processes and tools.
Job Function: Other
Job Type: Full Time
Workplace Type: Not Specified
Experience Level: Not Specified
Salary: Competitive & Based on Experience
Experience: 0 - 0 yrs
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