Enterprise IT Administrator

The Enterprise IT Administrator?is responsible for?supporting and administering the core business systems that help power GOVX, including ERP, CRM, CSM, and related operational platforms. While part of the broader IT organization, this role is dedicated to enabling and?optimizing?logistics?and sales operations across NetSuite, ServiceNow, Salesforce, and other supporting systems.

In this position, you will manage and?maintain?integrations between these systems using tools such as Boomi, MuleSoft, Microsoft?Fabric?and internal systems. You will design,?manage,?and support?logistics?focused solutions through scripting, automation, reporting, and system customization.

Success in this role requires deep?expertise?in supply chain?logistics?combined with strong technical?proficiency.?You should be able to?secure,?monitor?and?manage?systems?integrations?for these ERP, CRM, and CSM systems. You will also?be responsible for?designing?and?administering?tailored solutions that improve and?optimize?logistics, service, and sales operations at GOVX.

This position will be under the supervision of the?Chief Technology Officer. RESPONSIBLITIES?

• Administer and support?of NetSuite?(ERP),?and integrated systems, including RF?Smart (Warehouse/Shipping), Streamline, NetSuite Pay,?Adaptive,?TrueCommerce, and?related integrations.?

• Administer?and support?ServiceNow Customer Service Management (CSM), including integrations that support the member services team.?

• Administer?and support?Salesforce (CRM), ensuring reliable data flow and integration support for the internal sales organization.?

• Plan, prioritize,?and manage?ERP/CRM/CSM enhancements and integration projects.?Manage?these?projects and?external?consultants and contractors?from?inception?to implementation and?perform support for these?enhancements.?

• Provide technical support for system issues related?to?ERP/CRM/CSM.?

• Conduct system testing, integration validation, and QA processes to ensure new and updated solutions meet GOVX?s reliability, performance, and availability standards.?

• Troubleshoot and resolve integration, workflow, and data?quality issues across all connected platforms.?

• Identify?ERP/CRM/CSM?risks and recommend improvements to enhance system stability and operational resilience.?

• Maintain?custom solutions using?SuiteScript,?SuiteQL,?RESTlets, Boomi, MuleSoft, and application?level code to automate and optimize?logistics?workflows.?

• Manage data integrations between ERP, CRM, and CSM systems using Boomi, MuleSoft, Microsoft?Fabric?and internal systems.?

• Work closely with?logistics, operations, sales, and service teams to understand processes, challenges, and system requirements?and design and manage solutions to support them.?

• Translate business needs?particularly supply chain and?logistics?workflows?into technical specifications?and?system enhancements.?

• Ensure all solutions align with GOVX?s operational standards and strategic?objectives.?

• Produce comprehensive documentation for ERP/CRM/CSM?configurations, customizations,?integration of?workflows, and?logistics?processes.?

• Create and?maintain?internal?knowledge of?assets to support continuity, onboarding, and cross?team understanding.?

• Deliver training sessions to ensure teams can effectively use?EPR, CRM, and CSM?system enhancements.?

• Partner with managers to deliver?logistics?related technology initiatives on time and within scope.?

• Provide clear,?timely?communication to leadership?regarding?system performance, risks, and upcoming changes.?

Requirements

• NetSuite Administration: Strong hands?on experience with NetSuite security models, role?based permissions, customizations (Custom Form/Fields,?SuiteScript,?SuiteFlow), third?party scripts/plugins, and data integrations.?Under system NetSuite operations for troubleshooting and resolving issues.?

• ServiceNow Administration: Experience managing ServiceNow CSM, including security configuration, custom workflows, integrations, and support for third?party extensions.?

• Salesforce Administration:?Proficiency?administering Salesforce CRM, including roles/permissions, custom objects, workflows, and integration management.?

• Solid understanding of supply chain and?logistics?processes, including sales orders, purchase orders, invoicing, warehouse operations, and inventory receiving workflows.?

• Ability to translate operational requirements into clear technical specifications and system enhancements.?

• Ability to diagnose and resolve system, workflow, and integration issues across ERP/CRM/CSM environments.?

• Demonstrated analytical thinking and technical problem?solving skills with the ability to troubleshoot complex cross?system issues.?

• Ability to clearly simplify, interpret, and document requirements from technical and non?technical stakeholders.?

• Strong written and verbal communication skills, including the ability to collaborate effectively with?logistics, operations, sales, and service teams.?

Proven ability to manage and prioritize competing requests in a fast?paced, dynamic environment.

SUPERVISORY RESPONSIBILITY This?position has no supervisory responsibilities.

WORK ENVIRONMENT This job?operates?in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This role occasionally must lift and carry office equipment. Occasional?evenings, night, and weekend shifts are?required. Work Location Due to state law and tax implications, remote work candidates must live and work in one of the following states:?California, , or Tennessee.

PHYSICAL/MENTAL DEMANDS?

• Physical - This is a sedentary role.??

• Mental ? Problem solving, making decisions, interpreting data, organizing, and reading/write.?

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.?

TRAVEL Annual?travel to the San Diego office headquarters is expected for this position.?Additionally, quarterly travel to Nashville, TN area?is expected for this position.

PREFERRED EDUCATION AND EXPERIENCE?

• Bachelor?s degree in information systems, Computer Science, Supply Chain Management, or a related field ? or equivalent professional experience.?

• 5+ years of hands?on NetSuite administration experience, including customizations, security/role management, and integration support.?

• 2+ years of ServiceNow administration experience with exposure to CSM configuration, workflow design, and data integrations.?

• 2+ years of Salesforce administration experience, including user management, custom objects, automation, and integration maintenance.?

• 4+ years of experience with Warehouse Management Systems (WMS) or?logistics?focused operational platforms.?

• Advanced?proficiency?with Microsoft Excel, including automation, advanced formulas, pivot tables, and dataset analysis.?

• Experience leading technical demonstrations, conducting requirements?gathering sessions, and producing clear user documentation or technical specifications.?

• Experience managing small to medium?scale IT or integration projects, including requirements definition, task coordination, stakeholder communication, and cross?team alignment.?

• Familiarity with project management methodologies (Agile, Scrum, or Kanban) and tools used for planning and tracking work.?

AAP/EEO STATEMENT EOE. Veterans/Disabled.

OTHER DUTIES Please note that this job description is not designed to cover or?contain?a comprehensive list of activities,?duties,?or responsibilities that are?required of?the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Position will require successful completion of a background check and drug testing prior to starting employment. Benefits

• Paid Time Off, Paid Sick Leave, Paid Holidays
• 401(k) plan with discretionary match available
• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Account (FSA), Health Savings Account (HSA)
• Voluntary benefits including Critical Illness, Group Accident, Short Term Disability and Voluntary Life
• Employee Referral Program
• Discounts on the GOVX website

Pay Range</strong>

AAP/EEO Statement</strong> EOE. Veterans/Disabled About GOVX, Inc.</strong> Savings for Those Who Serve GOVX was founded in 2011 to offer exclusive benefits to those who serve our country. The GOVX membership is comprised of current and former members of the American military, law enforcement, firefighting, medical services, and government personnel. We are dedicated to supporting these communities and to offering unique value to our members, while delivering an authentic platform for brands to reach our growing customer base. As the largest and fastest growing digital platform serving this deserving audience, we are committed to stretching the limits of ecommerce to deliver the best assortment for our members? on-duty and off-duty needs.