Email Support Agent - Work Worldwide

The House of Mercier is thrilled to offer a position for a Remote Email Support Agent, available to applicants worldwide. In this fully remote role, you will serve as a vital link between our luxury brand and our valued customers by providing timely and effective email support. Your primary responsibilities will include addressing customer inquiries, solving problems related to our exquisite product offerings, and ensuring that each customer interaction is handled with professionalism and care. If you're passionate about customer service and eager to make a difference in a global marketplace, we encourage you to apply!

• Respond to customer inquiries via email, providing clear and accurate information about our luxury products and services.
• Assist customers with issues related to orders, including processing, tracking, and returns.
• Resolve customer complaints efficiently to ensure a high level of satisfaction.
• Document customer interactions and feedback to help enhance our service quality.
• Collaborate with team members to share insights and improve overall customer support strategies.
• Stay informed about our product line and industry trends to ensure knowledgeable assistance.
• Maintain empathy and professionalism in all email communications.

Requirements

• Fluency in English is required; additional language skills are a plus.
• Prior experience in email support or customer service is preferred but not mandatory; training will be provided.
• Excellent written communication skills and a customer-focused approach.
• Strong organizational skills and the ability to manage multiple inquiries efficiently.
• Self-motivated with the capability to work independently in a remote setting.
• Basic computer skills and familiarity with email platforms and customer service software are advantageous.
• A passion for luxury products and commitment to providing exceptional customer experiences.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks

Qualification

High School or equivalent