E-commerce Sales Support

The House of Mercier is excited to announce an opening for an E-commerce Sales Support position that allows you to work remotely. This role is perfect for individuals who are organized, detail-oriented, and eager to support our sales team in delivering a remarkable online shopping experience. As an E-commerce Sales Support Specialist, you will assist with order processing, customer communications, and inventory management, playing a vital role in the success of our e-commerce operations. If you thrive in a dynamic environment and have a passion for retail, this job is for you!

• Assist in processing customer orders, ensuring accuracy and timeliness.
• Respond to customer inquiries via email and other communication channels with professionalism and courtesy.
• Coordinate with the sales team to manage inventory levels and product listings on our e-commerce platform.
• Maintain accurate records of customer interactions and sales data.
• Help resolve client issues related to orders, returns, and exchanges promptly.
• Contribute to the development and implementation of process improvements within the sales support team.
• Participate in team meetings and training to stay updated on product offerings and best practices.

Requirements

• No specific prior experience required; a certain level of enthusiasm and willingness to learn is essential.
• Strong written and verbal communication skills.
• Basic computer skills and proficiency in using online tools and platforms.
• Excellent organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote environment.
• Positive attitude and a collaborative spirit.
• Interest in the retail industry and e-commerce is a plus.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks

Qualification

High School or equivalent