Director of PMO & Delivery Excellence

Zaelab is seeking a seasoned and strategic Director of PMO & Delivery Excellence to lead our Project Management Office and drive consistent, high-impact delivery across a complex portfolio of Professional Services engagements. This leader will play a critical role in maturing our delivery operations, standardizing project execution, optimizing resource allocation, and ensuring a best-in-class client experience. This high-accountability position demands operational rigor, cross-functional leadership, and the ability to navigate complexity at scale.

This role is ideal for a leader who thrives at the intersection of d elivery discipline, client success, and operational scale.

Your Responsibilities

PMO Strategy & Governance

• Lead the evolution of our PMO into a strategic function that drives repeatability, quality, and accountability across all client engagements.
• Establish enterprise-wide project governance, delivery frameworks, and portfolio visibility.
• Align project outcomes with business goals, including revenue, margin, and client satisfaction, while balancing risk and execution across a dynamic portfolio.

Delivery Excellence & Operational Maturity

• Implement and enforce standards, playbooks, and delivery methodologies tailored to complex B2B and CPQ implementation projects.
• Own the project health reporting framework tracking schedule, budget, resource burn, risk, and compliance.
• Ensure consistent project kickoff, scoping, change control, and closeout procedures.

Portfolio Oversight & Risk Management

• Oversee a high-volume, multi-client project portfolio with a focus on delivery feasibility, resource optimization, and proactive risk mitigation.
• Identify delivery risks and proactively intervene to resolve resourcing, scope, or client challenges before escalation.
• Provide regular health checks, forecasts, and status updates to executive leadership.

Leadership & Team Development

• Lead, develop, and hold accountable a globally distributed team of program managers, project managers, and business analysts.
• Cultivate a culture of delivery excellence, continuous improvement, and accountability.
• Champion knowledge sharing, retrospectives, and lessons learned as part of the organizational fabric.

Client-Centric Partnership

• Act as a senior escalation point and trusted advisor to both internal stakeholders and client executives.
• Drive post-project reviews and ensure feedback loops inform delivery improvements and client retention strategies.
• Collaborate closely with Sales, Practice Leaders, Client Services, and Resource Management to ensure smooth transitions from scoping to delivery.

Requirements

• 12+ years of experience in project and program management within a Professional Services or consulting environment
• 5+ years in a PMO leadership role overseeing complex, multi-client portfolios
• Proven success delivering B2B software implementations, CPQ, CRM, ERP, or similar systems
• Deep understanding of both client services dynamics and internal delivery operations in high-complexity environments
• Exceptional communication, negotiation, and stakeholder management skills
• Strong financial acumen ability to manage project P&L, utilization, and gross margin
• Bachelor's degree in Business, Engineering, or related field (MBA, PMP, or SAFe certification strongly preferred)

Ideal Candidate Traits

• Naturally blends strategic thinking with hands-on delivery leadership
• Relentlessly focused on client outcomes, operational scalability, and team performance
• Adept at managing ambiguity and change in demanding client contexts
• Comfortable engaging directly with C-level clients and internal executives
• Passionate about building a delivery culture that scales with growth

Benefits

• Competitive compensation depending on experience and skills
• Unlimited, paid time off and vacation
• Budget for certifications and IT conferences
• Friendly team to work with around the world
• Be a team player in an agile software development environment focused on collaboration and continuous integration
• Health Insurance
• 401K