Digital Customer Experience Associate

We are seeking a dynamic and curious Digital Customer Experience Associate to join our team. The successful candidate will lead the enablement of new customer-facing technologies and their associated processes to deliver growth, especially for digital marketing initiatives. This role includes a strong focus on driving testing and optimization across our portfolio of digital assets and channel partners.

Key Responsibilities

Testing and Optimization: Manage the digital experimentation portfolio, facilitating cross-functional efforts to drive continuous improvements in revenue performance across our digital acquisition channels.

Change Management: Develop and execute change management strategies to support the implementation of new technologies and processes, ensuring a high level of stakeholder engagement.

Channel Partner Collaboration: Work closely with cross-functional teams to improve our performance and relationships with Channel Partners, through improved data quality and experimentation.

Stakeholder Engagement: Engage and collaborate with internal and external stakeholders to understand requirements, address concerns, and ensure alignment with business objectives.

Training and Support: Participate in the delivery of workshops to ensure users are fully equipped to leverage new technologies and processes effectively.

Performance Metrics: Monitor and analyze performance metrics to evaluate the success of digital initiatives and identify areas for improvement.

Qualifications

Education: Bachelor's degree in Marketing, Business, Information Technology, or a related field.

Experience: Proven experience in digital enablement, change management, and digital marketing, with a strong track record of driving growth through technology adoption.

Skills:

Strong project management and organizational skills.

Excellent communication and interpersonal skills.

Ability to work collaboratively with cross-functional teams and external partners.

Ability to lead through influence

Willing to learn new processes and technologies

Analytical mindset with a focus on data-driven decision making.

Proficiency in digital marketing tools and platforms.

Innovative thinker with a proactive approach to problem-solving.

Customer-centric mindset with a passion for delivering exceptional customer experiences.

Adaptable and resilient in a fast-paced, changing environment.

Fortive Corporation Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential?your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.

The salary range for this position (in local currency) is 47,500.00 - 88,100.00

We are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities.

Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.