Digital Banking Specialist I

Citizens State Bank is seeking a customer-oriented and tech-savvy individual to join our team as a Digital Banking Specialist I. In this role, you will be responsible for providing exceptional customer support and troubleshooting assistance for our digital banking platforms. You will work closely with customers to help them navigate and maximize the benefits of our digital banking services. This is a full-time position based in our Hudson office, but there may be opportunities for remote work or hybrid arrangements.

Responsibilities of the Digital Banking Specialist I include:

• Provide comprehensive support for digital banking products and services through phone, in-person, online conversations, and website requests for both external and internal customers.
• Maintain customer cash management files, including ACH transactions, remote deposit annual reviews, and customer self-audits
• Provide back up for Cash Management Service and products.
• Review and approve mobile and remote deposit checks that are flagged for suspension.
• Offer backup support for online account opening processes, public website management, Quantum inquiries, and telephone voice response system administration.
• Assist the AVP - Digital Banking and team members with various projects, assignments, and other duties as needed.

The ideal candidate for this role is customer-focused, has excellent communication skills, and is comfortable working with various digital platforms and technologies. Previous experience in customer service or technical support in the banking industry is preferred, but not required.

There may be other daily and on demand duties as necessary. A complete job description is available by request. Citizens State Bank is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local, state or federal laws. Citizens State Bank is a Member of the FDIC and an Equal Housing Lender.

Requirements

Qualified candidates for the Digital Banking Specialist I position should have:

• Strong customer service skills with the ability to provide friendly and efficient support
• Proficiency in using various digital platforms and technologies
• Knowledge of bank operations and procedures
• Excellent troubleshooting and problem-solving abilities
• Effective communication skills, both verbal and written

Benefits

Citizens State Bank strives to be the employer of choice in our communities and offers all full-time employees a competitive salary, 401(k) including a company match, competitive health insurance, dental insurance and vision insurance.

Additionally, employees are offered a generous Paid-Time Off plan (including all federal holidays)! Life and long-term disability insurance are also paid for by Citizens State Bank for all full-time employees.

Qualification

High School or equivalent