Job Description
AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain ? and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
Participate in the migration, basic configuration and rollout of new or upgraded hardware.
Work closely with our internal customers on designs/solutions; bringing those designs/solutions from concept to production.
Create and update our network standards and ensure that the network is deployed to these standards.
Work closely with our automation teams in defining the tools that allow us to scale at unprecedented volume.
Work with partner teams on new hardware and deployment designs.
Also, new tooling and development opportunities for the organization as a
whole
Travel within geographical work area. Up to 20% travel outside
traditional work area may be required possibly including international
travel
Move and lift computer equipment up to 40lbs
Any physical requirements are expectations with reasonable accommodations
A day in the life
Amazon Web Services (AWS) is looking for a Deploy Support Engineer to
join our growing team within Infrastructure Operations. You will work
in a dynamic environment to drive the stability and sustainability of
our next-generation networks and assist in the development of innovative
ways to automate and scale our network.
The position's responsibilities include leading initiatives and
programs for scaling support of several data center locations and be
responsible for defining scopes of work and areas of influence with
networking teams and capacity management. The Deploy Support Engineer
will work closely with Infrastructure Operations management and both
internal customers and external vendors to facilitate smooth project
execution as directed by Technical Program Managers and Networking
Fabric Teams
You will leverage your experience supporting large scale, enterprise
class networks as well as network implementation and troubleshooting. As
a Deploy Support Engineer you will work in a fast paced, collaborative
environment with regular peer and customer interaction. In addition to
providing top-tier management and support of Amazon?s vast network
infrastructure, Deploy Support Engineers develop, build and enhance
tools used by the rest of the organization. You will also develop and
document best practices and refine and enhance operational procedures.
You will work directly with stakeholders, communicating highly-complex
technical topics to a non-technical audience.
About the team
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating ? that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn?t followed a traditional path, or includes alternative experiences, don?t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
2+ years of software development, or 2+ years of technical support experience
Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
Experience troubleshooting and debugging technical systems
Preferred Qualifications
Knowledge of web services, distributed systems, and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services, XML, JSON
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
Participate in the migration, basic configuration and rollout of new or upgraded hardware.
Work closely with our internal customers on designs/solutions; bringing those designs/solutions from concept to production.
Create and update our network standards and ensure that the network is deployed to these standards.
Work closely with our automation teams in defining the tools that allow us to scale at unprecedented volume.
Work with partner teams on new hardware and deployment designs.
Also, new tooling and development opportunities for the organization as a
whole
Travel within geographical work area. Up to 20% travel outside
traditional work area may be required possibly including international
travel
Move and lift computer equipment up to 40lbs
Any physical requirements are expectations with reasonable accommodations
A day in the life
Amazon Web Services (AWS) is looking for a Deploy Support Engineer to
join our growing team within Infrastructure Operations. You will work
in a dynamic environment to drive the stability and sustainability of
our next-generation networks and assist in the development of innovative
ways to automate and scale our network.
The position's responsibilities include leading initiatives and
programs for scaling support of several data center locations and be
responsible for defining scopes of work and areas of influence with
networking teams and capacity management. The Deploy Support Engineer
will work closely with Infrastructure Operations management and both
internal customers and external vendors to facilitate smooth project
execution as directed by Technical Program Managers and Networking
Fabric Teams
You will leverage your experience supporting large scale, enterprise
class networks as well as network implementation and troubleshooting. As
a Deploy Support Engineer you will work in a fast paced, collaborative
environment with regular peer and customer interaction. In addition to
providing top-tier management and support of Amazon?s vast network
infrastructure, Deploy Support Engineers develop, build and enhance
tools used by the rest of the organization. You will also develop and
document best practices and refine and enhance operational procedures.
You will work directly with stakeholders, communicating highly-complex
technical topics to a non-technical audience.
About the team
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating ? that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn?t followed a traditional path, or includes alternative experiences, don?t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
2+ years of software development, or 2+ years of technical support experience
Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
Experience troubleshooting and debugging technical systems
Preferred Qualifications
Knowledge of web services, distributed systems, and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services, XML, JSON
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Key skill Required
- XML
- Software Development
- AWS
- Networking
- Automation
- Cloud computing
- Cloud computing
- JSON
- Amazon Web Services
- Application Development
- Capacity Management
- Comprehensive
- Computing
- Configuration
- Customer Interaction
- Design
- Development
- Dynamic Environment
- Encourage
- Facilitate
- Firmware
- Implementation
- Inclusive
- Influence
- Infrastructure
- Innovation
- Learning
- Management
- Onboarding
- Operations Management
- Orientation
- Scaling
- Security
- Supply Chain
- Sustainability
- Talented
- Team Culture
- Tooling
- Troubleshooting
- Web Application
- Web Application Development
- International
