Customer Upsell Specialist

The House of Mercier is excited to offer a remote position for a Customer Upsell Specialist, and we welcome applicants with no prior experience! In this role, you will play a key part in our sales team, engaging with customers to identify opportunities for upselling our luxurious products and services. Your primary focus will be on building rapport with clients, understanding their needs, and recommending items that elevate their experience with our prestigious brand. If you have great communication skills and a passion for luxury goods, this is an excellent opportunity to start your career!

• Engage with customers through various communication channels, including phone calls and online chats.
• Identify customer needs and recommend appropriate products to enhance their experience.
• Utilize effective upselling techniques to increase average transaction value.
• Build strong relationships with clients to foster loyalty and repeat business.
• Maintain accurate records of customer interactions and transactions.
• Participate in training sessions to improve your product knowledge and sales skills.
• Collaborate with team members to share best practices and success stories.

Requirements

• No previous experience needed; we are looking for enthusiastic candidates willing to learn!
• Strong communication skills in English; additional languages are a plus.
• A friendly and engaging personality with a customer-oriented mindset.
• Ability to identify customer needs and adapt your approach accordingly.
• Basic computer skills and comfort with digital communication tools.
• A positive attitude, reliability, and a passion for luxury goods.
• Willingness to take initiative and work independently in a remote environment.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks

Qualification

High School or equivalent