Customer Support Specialist

We need a structured, detail-oriented Customer Support Specialist to support B2B order processing, documentation, and shipment coordination. This is an operational coordination role.

Work Type: Remote Time Zone: U.S. Pacific Time

• Manage customer email communication (order status, documentation, updates)
• Enter customer orders in QuickBooks/ ERP
• Prepare export documents, packing lists, certificates, and shipping documents
• Coordinate with freight forwarders
• Prepare weekly reports

Requirements

• 3+ years in manufacturing customer service or order processing
• Experience with QuickBooks or ERP systems
• Experience handling international shipments preferred
• Excellent written English
• Required Traits
• Extremely detail-oriented
• Proactive follow-up mentality
• Organized and process-driven
• Comfortable working in fast-paced industrial environment
• High accountability

• Has prior experience in sales and customer support, or customer assistance at music festivals or large events
• Thrives in dynamic, fast-paced environments with high message or customer interaction volumes

  </li></ul> Minimum Technical and Work Environment Requirements:

  • Internet Connection:
  • Primary internet connection with a minimum speed of 15 Mbps.
  • Backup internet connection with at least 10 Mbps.
  • Backup connection must be capable of supporting work during a power outage.
  • Primary Device:
  • Desktop or laptop equipped with at least:
  • Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
  • A minimum of 8 GB RAM.
  • Backup Device:
  • Must meet or exceed the performance of an Intel Core i3 processor.
  • Must be functional during power interruptions.
  • Peripherals and Workspace:
  • A functioning webcam.
  • A noise-canceling USB headset.
  • A quiet, dedicated home office space.
  • A smartphone for communication and verification purposes.
  Benefits
  • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
  • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
  • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
  • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
  • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
  • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.