Customer Support & Services Administrator

Do you dream of joining a great organization that values the contributions of each team member? Do you pride yourself on providing exceptional customer service? Do you consider yourself computer savvy and have an eye for detail? If this sounds like you and what you're looking for, we encourage you to apply!

ES&E is a family-owned company that's been around since 1935. Visit our website and LinkedIn page to learn more about who we are and what we do!

PURPOSE: The Customer Support & Services Administrator serves as a technical administrator and coordinator for ES&E personnel and select vendors for customer support maintenance and services.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Enter orders through the use of various computer systems.
• Help resolve commercial and technical issues to maintain customer satisfaction and communicate issues to appropriate personnel.
• Ability to communicate effectively with customers to ensure they have sufficient knowledge of various products and services and how each can meet their needs.
• Coordinate service schedules and activities between ESE personnel, Rockwell Automation, and customers.
• Quote service products and packages for customers.
• Coordinate the repair of equipment and/or exchange of parts for customers in the most expeditious and cost-effective way in order to maintain customer satisfaction.
• Provide communication between Rockwell Automation or other select vendors and ES&E.
• Provide feedback to ES&E and RA regarding technical and commercial information.
• Maintain current information on company's various software packages, concerning activities, value added services, contacts, projects and opportunities.
• Coordinate various training products and seminars for customers and ES&E personnel. This could include securing a location, arranging for meals, etc.
• Comply with all Company policies and safety procedures.
• Other duties as assigned by company personnel.

Requirements

• Possess expertise of various products offered by ES&E's service group.
• Must have good organization skills and have the ability to work on multiple priorities.
• Effective communication skills both verbal and written. Must be able to effectively listen, communicate.
• Must be able to identify the customer's needs so that the proper information and solutions are given to each customer.
• Experience with Microsoft Office Products including but not limited to Word, Outlook, Power Point, and Excel.
• Education: Minimum level: Four-year business or applicable degree or applicable experience.
• Experience: Two to three years in sales support within the industry or a similar industry.
• Must have strong computer skills and have the manual dexterity to perform data entry accurately.
• Must be willing to travel on occasion to assist with training events.

Benefits

Equal Employment Opportunity

Electric Supply and Equipment Company is an equal opportunity employer and does not discriminate against any person, employee, or job applicant for employment because of race, color, sex, religion, age, national origin, veteran status, disability status or any other status or condition protected by applicable federal or state statutes. Further, it is the policy of ES&E to undertake affirmative action in compliance with all federal, state, and local requirements. This policy is intended to apply to all personnel actions affecting, but not limited to compensation, benefits, transfers, layoffs, return from layoff, company sponsored training, education and social and recreation programs. It is also our policy to comply with all federal and state employment law.

Accommodations

ES&E provides reasonable accommodation so that qualified disabled applicants may participate in the selection process. Please advise us of any accommodations you require in order to express an interest in a specific opening by emailing: jobs@ese-co.comor calling 336.574.4813. Thank you for considering ES&E for your next career opportunity.

Health and Wellness Benefits

• Medical coverage (employees may choose between two comprehensive plans)
• Dental coverage
• Vision coverage
• Life insurance (company paid and supplemental)
• Short-term disability and long-term disability are 100% employer paid benefits
• Flexible Spending Accounts (FSA) for medical and/or dependent care expenses
• Health Savings Account (HSA) with monthly employer contribution
• Tel-a-Doc phone consultations

Financial Rewards

• 401(k) retirement savings plan with pre-tax and ROTH options along with employer matching
• Profit Sharing Plan
• College Savings access to a 529 plan

Wellbeing

• Company values employees' time with family by typically honoring standard work hours
• Paid Time Off (employees receive paid time off and can purchase additional days each year)
• Paid Holidays (8 per year)

• Employee Assistance Program (EAP) access to free counseling resources and work/life balance tools
• Annual on-site flu shot clinic
• Business casual work environment
• Volunteering opportunities
• Family outings and employee activities throughout the year
• Legal Services & Identity Theft benefits

Culture of Excellence

• Proven track record in providing outstanding customer service
• Named one of the "Best Places to Work in NC" for several years
• Scheduled company meetings
• ISO Certification
• Open door policy
• Company milestones celebrated
• Peer-to-peer recognition program (Essie Bucks)