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Customer Support Representative

Lakewood, CO, USA

26 Days ago
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Job Description

Customer Support Representative </strong> Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative.?This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area. Roles and Responsibilities

  • Answer customer product questions, assist with orders, track returns, accept payments for online products
  • Document customer interactions in a tracking system
  • Handle fax, e-mail and phone inquiries
  • Track calls and service requests
  • Escalate problem calls to other service providers
  • Occasional warehouse product management support
  • Perform other tasks as assigned
Requirements
  • At least 6 months of customer interaction experience
  • Phone sales or support experience is preferred
  • Experience working in an office setting using fax, e-mail and phones preferred
  • Experience providing support to end users on web site navigation ideal
  • Excellent customer service and phone etiquette skills required
  • Excellent communications and interpersonal skills required
Benefits Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer. Some of our competitive benefits include
  • Generous Paid Time Off (PTO) and all Federal Holidays off
  • Comprehensive Health and Dental Insurance Coverage
  • Retirement Savings Plan
  • Pre-Tax Benefit Programs
  • Wellness and Work-Life Support
  • Professional Development
  • Performance and Referral Bonuses
  • Life and Disability Insurance

Job Overview

Job Function: Sales / Marketing and Advertising

Job Type: Full Time

Workplace Type: On-site

Experience Level: Entry level

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Contact Information

Company about us:

Astor & Sanders is a leading IT company that specializes in providing innovative solutions to U.S. federal agencies. With a strong focus on delivering high-quality, Cloud-first technology, we help transform IT applications, systems, and data for our clients. Our team of experts is dedicated to meeting the unique needs of...

Company Name: Astor & Sanders

Recruiting People: HR Department

Website: https://astor-sanders.com/

Headquarter: McLean, Virginia, USA 22102

Industry: Technology, Information and Internet

Company Size: 51-200 Employees

Location

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