Customer Support Manager

Customer Service Manager ? Operations & Experience? Location:?Loveland, CO Employment Type:?Full-Time Compensation:?$90,000+ annually?+ performance-based bonuses

Overview Lead a high-performing team in a?fast-paced, high-volume customer service environment?where consistency, accountability, and execution drive success. We're?looking for a hands-on leader who knows how to?build strong teams, manage performance, and deliver?a high-quality customer experience?at'scale. This role is ideal for someone from hospitality, retail, or?customer service?leadership who thrives in structured environments and leads from the front. No industry-specific experience?required?? full training provided.

• Lead daily operations in a?high-volume, customer-facing environment??

• Manage, coach, and develop a team of 30+ employees??

• Drive accountability to?performance metrics, service standards, and productivity goals??

• Ensure every interaction is?professional, efficient, and high-quality??

• Oversee?scheduling, staffing, and workflow management??

• Monitor and improve?KPIs related to volume, efficiency, and customer experience??

• Identify?operational gaps and implement?process improvements??

• Step in as needed to support the team and?maintain'service levels??

• Fast-paced environment where?priorities shift and strong leadership is critical??

• A mix of?people leadership and operational execution??

• High standards?? success is measured by?team performance and consistency??

• A role where you are?actively coaching, problem-solving, and driving results daily??

• 10+ years of leadership or operations experience in?customer service, hospitality, retail, call center, or similar environments??

• Experience managing?large teams (30+ employees)?in high-volume settings??

• Proven ability to?track, analyze, and improve KPIs??

• Strong communication'skills with the ability to?coach, give feedback, and lead accountability conversations??

• Comfortable working in a?structured, process-driven environment??

• Leadership style that is?hands-on, performance-focused, and team-oriented??

• Upscale hospitality, restaurant, or hotel management??

• Customer support leadership??

• Retail or service environments with?high standards?and performance expectations??

• Experience leading teams through?growth, change, or scaling operations??

About You? You?ve?worked in environments where?service standards?were?non-negotiable. You know how to manage a busy operation, hold a team accountable, and?maintain?quality even under pressure. You?re?comfortable balancing?people?leadership with performance management, and you take pride in building teams that deliver consistent, high-level results.

• $90,000+ base salary + performance-based bonuses??

• Health, dental, and vision coverage (majority employer-paid)??

• 401(k) retirement plan??

• Paid time off: 10 days (15 after first year) + 10 paid holidays?

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of?a background check?and drug screening.

In accordance with Colorado's Equal?Pay for Equal Work Act this position pays $90,000 + annually.