Customer Support Manager

Customer Service Manager ? Operations & Experience? Location:?Sugar Land, TX Employment Type:?Full-Time Compensation:?$90,000+ annually + performance-based bonuses

Overview Lead a high-performing team in a?fast-paced, high-volume customer service environment?where consistency, accountability, and execution drive success. We're?looking for a hands-on leader who knows how to?build strong teams, manage performance, and deliver?a high-quality customer experience?at'scale. This role is ideal for someone from hospitality, retail, or?customer service?leadership who thrives in structured environments and leads from the front. No industry-specific experience?required?? full training provided.

• Lead daily operations in a?high-volume, customer-facing environment??

• Manage, coach, and develop a team of 30+ employees??

• Drive accountability to?performance metrics, service standards, and productivity goals??

• Ensure every interaction is?professional, efficient, and high-quality??

• Oversee?scheduling, staffing, and workflow management??

• Monitor and improve?KPIs related to volume, efficiency, and customer experience??

• Identify?operational gaps and implement?process improvements??

• Step in as needed to support the team and?maintain'service levels??

• Fast-paced environment where?priorities shift and strong leadership is critical??

• A mix of?people leadership and operational execution??

• High standards?? success is measured by?team performance and consistency??

• A role where you are?actively coaching, problem-solving, and driving results daily??

• 10+ years of leadership or operations experience in?customer service, hospitality, retail, call center, or similar environments??

• Experience managing?large teams (30+ employees)?in high-volume settings??

• Proven ability to?track, analyze, and improve KPIs??

• Strong communication'skills with the ability to?coach, give feedback, and lead accountability conversations??

• Comfortable working in a?structured, process-driven environment??

• Leadership style that is?hands-on, performance-focused, and team-oriented??

• Upscale hospitality, restaurant, or hotel management??

• Customer support leadership??

• Retail or service environments with?high standards?and performance expectations??

• Experience leading teams through?growth, change, or scaling operations??

About You? You?ve?worked in environments where?service standards?were?non-negotiable. You know how to manage a busy operation, hold a team accountable, and?maintain?quality even under pressure. You?re?comfortable balancing?people?leadership with performance management, and you take pride in building teams that deliver consistent, high-level results.

• $90,000+ base salary + performance-based bonuses??

• Health, dental, and vision coverage (majority employer-paid)??

• 401(k) retirement plan??

• Paid time off: 10 days (15 after first year) + 10 paid holidays?

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of?a background check?and drug screening.