Customer Support Agent

The House of Mercier is thrilled to offer an exciting opportunity for Customer Support Agents to join our renowned luxury jewelry brand in a fully remote capacity, available to candidates worldwide. As a vital member of our customer support team, you will be instrumental in delivering exceptional service to our esteemed clientele. This role involves responding to customer inquiries, resolving issues efficiently, and providing detailed information about our exquisite jewelry collections. We are searching for individuals who possess a strong commitment to customer satisfaction and have a genuine passion for luxury products. This position allows you to work from anywhere in the world while contributing to a prestigious brand.

• Provide outstanding customer support through phone, email, and chat platforms regardless of geographical location.
• Respond to inquiries about products, order processing, and delivery details in a timely manner.
• Resolve customer complaints effectively, ensuring a high standard of satisfaction.
• Accurately process orders and maintain detailed records of customer interactions.
• Educate clients about our luxurious product offerings and assist with recommendations.
• Collaborate with the team to constantly improve customer service strategies and outcomes.
• Foster long-term relationships with clients through proactive engagement and follow-ups.

Requirements

• Fluency in English (both written and spoken) is required; proficiency in additional languages is a plus.
• Experience in customer service or retail, particularly in the luxury goods sector, is preferred.
• Exceptional communication skills and a focus on providing stellar customer experiences.
• Strong problem-solving abilities and a dedication to customer satisfaction.
• Ability to work independently and efficiently in a remote setting.
• Familiarity with customer service software and tools is advantageous.
• A genuine interest in luxury jewelry and an understanding of market trends is desirable.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks

Qualification

High School or equivalent