Customer Support Agent

About WPT Global Since WPT's inaugural high-stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global currently pioneers an avant-garde online platform.

Our team comprises Silicon Valley stalwarts, data experts, gaming enthusiasts, and many more. Our mission? Creating an online poker experience that's as exciting to watch as it is to play, for both novices and pros alike.

The Role As our Customer Support Agent, you will be the frontline representative of our company, interacting with customers via email and live chat to deliver exceptional support and customer service.

This is a full-time, in-office role based in Pune, India. Applicants must currently reside in Pune or be open to relocating.

Requirements

• 12 years of experience in customer service.
• Experience working in the online gaming or gambling industry.
• Proven skills in email and live chat support.
• Strong interpersonal and clear communication skills.
• Ability to handle sensitive situations with discretion and empathy.
• Effective collaboration with diverse, cross-functional teams.
• An innovative mindset for improving operational processes.

• Engage with customers via email and live chat, providing timely and effective support.
• Collaborate closely with Payment, Risk, and Fraud teams to resolve customer inquiries and issues.
• Address and resolve customer complaints professionally and efficiently.
• Contribute proactively to enhancing customer experience.
• Support team members in daily tasks and activities.
• Maintain a positive, collaborative work environment.
• Suggest practical improvements to enhance business processes.

• Previous experience in customer support within the online gaming or gambling industry is highly desirable.