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Customer Success Manager - Pilot Accounts

Bengaluru, Karnataka, India

301 Days ago
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Job Description

KRA/KPI:

  1. [Primary - 90%] Provide end to end support to a pilot after BD sets up the org (ID, workspace ID, credit transfer approval), includes -% pilots conducted as per SOP, % successful pilots, Quality of documentation
    1. Client onboarding for pilot, set expectations and provide overview of pilot (product, duration, success goals, support required from client etc.)
    2. Understand hiring requirement and post jobs, use DataBase, design and run banner to drive FF
    3. Coordinate w/ product incase of low FF, relevancy issues and implement action items e.g. English marker, Banner > Tally page, FF RCA of jobs
    4. [Joint responsibility] Help BD in coordination w/ recruiters to track hiring outcome and lead processing status
    5. Document pilot outcomes - funnel status, what went well and what didn't? and periodically share updates w/ product, growth and enterprise team for strategic decisions.

    Qualification

    Bachelor's Degree

Key Skills Required

TALLYCoordinationDatabaseDesignDocumentationOnboardingWorkspace

Job Overview

Job Function: Other

Job Type: Full Time

Workplace Type: Remote

Experience Level: Associate

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Contact Information

Company about us:

Founded in 2019, apna.co is India's #1 professional app for the rising workforce. Our mission is to connect people with opportunities. Over 2 crore users and over 2 lakh employers trust the Apna platform - India has a new destination to discover relevant opportunities. We’re currently live in 74 cities...

Company Name: Apna

Recruiting People: HR Department

Website: https://apna.co

Headquarter: Bengaluru, Karnataka, India 560095

Industry: IT/Computers - Software & Software Services

Company Size: 1001-5000 Employees

Location

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