Customer Service Representative

Call Center Customer Service Representative

Join our dynamic team at OneTouch Direct and become a key player in delivering exceptional customer service! Our Call Center Customer Service Representatives engage directly with customers, handling inquiries and resolving issues to deliver an outstanding experience. As a representative of our valued clients, you will primarily work with ATT customers, providing support and guidance on their inquiries regarding products and services. KEY RESPONSIBILITIES:

• Manage inbound calls with professionalism and enthusiasm while addressing customer inquiries.
• Utilize your problem-solving skills to troubleshoot and resolve customer issues effectively.
• Document customer interactions and maintain accurate records to ensure continuity of service.
• Educate customers about services and promotions to enhance their experience.
• Collaborate with team members to improve overall service delivery and customer satisfaction.

SHIFT: Available shifts may include flexible hours, including evenings and weekends.

• Strong verbal communication and interpersonal skills.
• A customer-focused mindset and passion for helping others.
• Ability to work in a fast-paced environment while handling multiple tasks.
• Proficiency in computer applications and systems.
• Previous experience in customer service or call center preferred but not required.
• High School Diploma or equivalent is required.

• Full-Time Hours: 40 hours per week schedule
• GREAT Earning opportunities: Competitive hourly pay PLUS uncapped commissions paid out weekly!
• 6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks!
• Supportive Environment: Classroom training, plus ongoing support for your success!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Culture: Diverse, welcoming culture with Employee Resource Groups
• Referrals: Refer a friend and earn up to $2,000 per person!