Job Description
Are you faster than a speeding bullet? Stronger than a locomotive? Leap tall buildings in a single bound? If so, then the Blindster Bunch wants YOU!
Superpowers required: Strong ability to make people smile, possess mad interpersonal skills, and be passionate about helping others!
- Effectively manage and respond to high volumes of support phone calls, tickets, and/or chats submitted via email or through our support portal.
- Provide helpful, knowledgeable, and timely support to our customers, striving to provide the correct solution the first time around.
- Build relationships with customers through open and honest communication.
- Handle customers complaints effectively and provide appropriate solutions or alternatives
- Follow communication procedures, guidelines, and policies.
- Stay up to date with new and enhanced products
Requirements
Experience
- 3+ years of Customer Service experience (preferred but not required)
- 2+ years of Call-Center experience (preferred but not required)
Education
- High School Diploma or GED
Location
- Position is hybrid work from office & home. Must be able to work from office in Houston during initial training period.
Soft Skillsets
- Ability to adapt to a changing environment and handle multiple priorities
- Excellent writing and analytical skills
Technical Skillsets
- Fluent in English (Spanish is a plus, but not required)
- Ability to type approximately 35+ words per minute
- Experience with Microsoft Word
- Experience with Microsoft Excel
- Experience with Microsoft Outlook
- Experience with Microsoft Teams (preferred)
- Experience with TalkDesk software (preferred)
- Experience with PureChat software (preferred)
- Experience with ZenDesk software (preferred)
- Experience with ePic software (preferred)
Benefits
Compensation
- $18-$20/hr+ commensurate with experience
Benefits (Available after 60 Days of Employment)
- Paid Time Off
- Paid Sick Leave
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Flex Spending Account
- 401(k) plan + employer match
Schedule Details
- Initial Training: 9:00 am 5:00 pm, Monday Friday, at our Houston, TX office for the first 60-90 days.
- Post-Training Schedule: After the initial training period, your schedule will remain the same: 9:00 am 5:00 pm, Monday Friday.
- 0-60 Days of Employment: NOT remote. Our one-on-one training is conducted in office.
- 61+ Days of Employment: Remote Work Negotiable for 1-3 Days per Week
Training Schedule
- One-on-One training in Houston, Texas office location for first 60-90 days
- Additional training provided as needed with business and product changes
Qualification
High School or equivalent
Key skill Required
- Customer Service
- Communication
- Dental Insurance
- Helping Others
- Insurance
- Interpersonal Skills
- Knowledgeable
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Microsoft Word
- Passionate
- Training
- Vision Insurance
- Writing
