Customer Service Representative

Are you faster than a speeding bullet? Stronger than a locomotive? Leap tall buildings in a single bound? If so, then the Blindster Bunch wants YOU!

Superpowers required: Strong ability to make people smile, possess mad interpersonal skills, and be passionate about helping others!

• Effectively manage and respond to high volumes of support phone calls, tickets, and/or chats submitted via email or through our support portal.
• Provide helpful, knowledgeable, and timely support to our customers, striving to provide the correct solution the first time around.
• Build relationships with customers through open and honest communication.
• Handle customers complaints effectively and provide appropriate solutions or alternatives
• Follow communication procedures, guidelines, and policies.
• Stay up to date with new and enhanced products

Requirements

Experience

• 3+ years of Customer Service experience (preferred but not required)
• 2+ years of Call-Center experience (preferred but not required)

Education

• High School Diploma or GED

Location

• Position is hybrid work from office & home. Must be able to work from office in Houston during initial training period.

Soft Skillsets

• Ability to adapt to a changing environment and handle multiple priorities
• Excellent writing and analytical skills

Technical Skillsets

• Fluent in English (Spanish is a plus, but not required)
• Ability to type approximately 35+ words per minute
• Experience with Microsoft Word
• Experience with Microsoft Excel
• Experience with Microsoft Outlook
• Experience with Microsoft Teams (preferred)
• Experience with TalkDesk software (preferred)
• Experience with PureChat software (preferred)
• Experience with ZenDesk software (preferred)
• Experience with ePic software (preferred)

Benefits

Compensation

• $18-$20/hr+ commensurate with experience

Benefits (Available after 60 Days of Employment)

• Paid Time Off
• Paid Sick Leave
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flex Spending Account
• 401(k) plan + employer match

Schedule Details

• Initial Training: 9:00 am 5:00 pm, Monday Friday, at our Houston, TX office for the first 60-90 days.
• Post-Training Schedule: After the initial training period, your schedule will remain the same: 9:00 am 5:00 pm, Monday Friday.
• 0-60 Days of Employment: NOT remote. Our one-on-one training is conducted in office.
• 61+ Days of Employment: Remote Work Negotiable for 1-3 Days per Week

Training Schedule

• One-on-One training in Houston, Texas office location for first 60-90 days
• Additional training provided as needed with business and product changes

Qualification

High School or equivalent