Customer Service Representative

St. Petersburg, FL: Printing, Signage, Display and Marketing Company seeks Experienced Customer Service Representative

Job Description:

• Maintain professional contact with existing customers, walk-in customers and new inquiries via telephone, email and website. This includes sending and receiving proofs to/from clients and specifying the requested changes, if any.
• Provide consultative and administrative support to sales staff with positive and goal-oriented outlook.
• Prepare and process estimates, work order and invoices promptly from information obtained from customers and re-order files. This includes accurately communicating detailed specifications and requirements for new and repeat orders to production staff.
• Communicate effectively and efficiently with industry vendors while processing subcontracted orders.
• Answer telephone and greet customers visiting office with a cheerful, positive attitude
• Assist in Production, Finishing and Shipping departments as needed.
• Maintain customer job-ticket files and perform other clerical duties and hand-work as needed.

Requirements

Required Skills:

• Minimum 2 years' experience working in customer service at a printing or graphics company with a good understanding of digital, offset, inkjet and other printing processes.
• Knowledge and understanding of the SIgnage, Exhibit and Display Industry
• Proficiency with computer skills and aptitude with Microsoft Office products (Word, Excel, PowerPoint)
• Stamina and capacity to multi-task and work well in a fast-paced, deadline-oriented environment.

Optional Skills:

• Bindery, Finishing and Shipping experience
• Proficiency with computer estimating and management software (Printers Plan, Print Leader, Print Smith, etc.)
• Desktop Publishing skills
• Wide-Format Inkjet production and finishing experience
• Promotional Item (ASI), Logo Imprint and Embroidered apparel knowledge

Benefits

• Paid Holidays
• 2 Weeks Paid Vacation
• Health Insurance Program
• $17-$20 Per Hour starting salary range

Qualification

High School or equivalent