Customer Service Representative

Do you enjoy helping people? Would you succeed if given the opportunity to help and protect people's best interests ? You may have what it takes to join our team. As a Magnolia Customer Representative, you'll be providing personalized interactions with our customers when they are seeking a trusted advisor.

As a Magnolia team member you will deliver excellent customer service while being courteous and knowledgeable, prepared to offer the full suite of Magnolia's services starting with a home inspection.

Being courteous is more than just service with a smile. It is creating a meaningful connection between each customer and the Magnolia brand. Our team's ability to provide a seamless service experience starts with you! You will be rewarded with bonuses as the team meets key objectives and goals.

You will be supported during the training process with on-going coaching to develop better skills. As a Magnolia team member you will not be left on an island but will included on weekly team check-ins to discuss opportunities and team success.

Primary job responsibilities include:

• Take customer orders either directly from customers or from real estate professionals
• Use software to enter details of order, providing service options and custom notes to help our inspector team
• Handle customer inquiries, questions, and complaints; provide timely follow-up
• Maintain positive customer, vendor, and coworker relationships
• Assist all communication with all parties involved for a successful home inspection

Location:

Remote work: this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions. Magnolia will provide equipment necessary to assist clients from home.

Hourly pay based on experience!

This Company Describes Its Culture as:

We individually choose to be protectors of our brand, our culture and our clients. The culture we have is special and worth guarding. Every team member takes pride in the effort they invest to provide a service that clients cannot receive anywhere else.

Schedule:

• Avg 24hrs per week
• Saturday - Tuesday (part-time)
• Rotating schedule of 40 hrs Monday - Sunday (full-time available in May)

Requirements

Job Requirements:

Optimistic team player

Coachable and competitive spirit

Excellent relationship management skills

Excellent communication/presentation skills

Fundamental computer and office skills, including management of CRM software

Stable work history

Proficient in MS Office (Outlook, Word, Excel, and PowerPoint)

2-years Customer Service experience in an office environment (corrugated sales and/or service experience a plus)

Demonstrated organizational, time management and prioritization skills

Ability to communicate effectively both written and verbally

Dependable, honest, and hard-working approach

Team player treating people with respect and integrity from all levels and backgrounds.

• Focuses on solving conflict by taking responsibility for mistakes and own actions.
• Support organization's goals, values, and code of ethics

Benefits

Flexible Schedule

Team Profit-sharing

Qualification

Certification