Is there a job opening for a Customer Experience Manager in United States?

talentpluto is currently hiring a Customer Experience Manager in United States. The ideal candidate has skills and work experience of 2 - 3 years of experience as Customer Experience Manager.

Does talentpluto hire Customer Experience Manager?

talentpluto looking to hire a qualified Customer Experience Manager in United States. The candidate will have 2 - 3 years of experience as Customer Experience Manager.

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Customer Experience Manager

United States

70 Days ago

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Job Description

Location: United States (remote) Work Model: Fully remote Industry: Payroll & back-office software (FinTech) Compensation: Competitive base, commensurate with experience About the Company Our partner is a fast-growing FinTech building a payroll and back-office software suite for startups. The customer experience organization spans support, account management, activations, and tax, and it is scaling quickly alongside the rest of the business. This is a chance to step into a high-growth, high-priority team and own a function as it expands. The Opportunity As a Customer Experience Manager, you will lead and manage the customer support specialists within the customer experience team. The focus is on team performance, response rates, and overall service quality rather than day-to-day client interaction, though you may step in on escalations. You will own the systems, metrics, and coaching that keep a growing support function running smoothly. Responsibilities

Manage and oversee a team of customer support specialists
Own performance metrics, response rates, and overall service quality
Coach and develop the team as the support function scales
Handle escalations as needed
Build and refine the processes that support a rapidly growing customer base

Requirements

At least 2 years of experience managing or leading a team
Payroll industry experience
Background as an individual contributor before moving into management
Strong grasp of support performance metrics and team operations
Bonus: experience from a comparable payroll or HR-tech company

Job Overview

Job Function: Analytics / Research / Business Development

Job Type: Full Time

Workplace Type: Remote

Experience Level: Not Specified

Salary: Competitive & Based on Experience

Experience: 2 - 3 yrs

Contact Information

Company Name: talentpluto

Recruiting People: HR Department

Website: https://talentpluto.com/

Location

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