Customer Care Specialist

Sangoma, a premier provider of integrated business communications solutions, is seeking a dedicated Customer Care Specialist to join our supportive and dynamic team. With over four decades of leadership in the industry, we are committed to empowering our clients through exceptional customer service and cutting-edge telecommunications technology, including our renowned UCaaS solutions. As a Customer Care Specialist, you will play a vital role in ensuring our customers receive the highest level of support and assistance, helping them to successfully utilize our products and services to meet their business needs.

• Provide outstanding support to customers through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries, troubleshooting, and resolving issues related to our products and services.
• Document customer interactions and maintain accurate records in our customer relationship management (CRM) system.
• Collaborate with technical support and engineering teams to address complex issues and provide solutions.
• Identify opportunities for upselling and cross-selling additional products or services during customer interactions.
• Provide feedback on customer experiences and partner with team members to improve service delivery.
• Stay updated on product features, enhancements, and best practices to effectively support our customers.

Requirements

• 1-2 years of experience in customer service or support, preferably in the telecommunications or technology sectors.
• Strong communication skills, both verbal and written, with a focus on empathy and customer satisfaction.
• Ability to troubleshoot technical issues and provide solutions effectively.
• Familiarity with CRM systems and support ticketing tools.
• Ability to work well in a team environment and demonstrate a proactive approach to customer needs.
• Strong organizational skills and the ability to manage multiple tasks and priorities.

Benefits

What We Offer:

• Full Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period.
• Matching 401K program - 100% match on 4%.
• Flexible Time Off & Company Holidays.
• Entrepreneurial work environment partnered with high-growth career opportunities.
• Compensation is $19 to $23 an hour based on experience and background.

Are you ready to directly impact the company and be rewarded for your performance? Are you prepared to take on a new challenge?

Must be authorized to work in the United States full-time for any employer. No agencies or third-party resumes, please.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.