Credit & Collections Coordinator

Date Posted:

2022-08-04-07:00

Country:

United States of America

Location: OT253: NBP - Pittsburgh, PA 4499 Campbells Run Road, Pittsburgh, PA, 15205 USA

Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded. There's never been a better time to join our team as we continue our journey as an independent company. We are the leader in elevators, escalators and moving walkways.

Summary:

If you thrive in a fast-paced environment and are looking for an opportunity to develop your finance career, then we have a great opportunity for you. We are seeking a motivated, analytical, self-starter to contribute to our continued legacy of financial strength. Specific responsibilities for this position include:

What you'll do:

Address collection/accounts receivable issues and assist with special projects based on departmental goals and objectives.

Resolve complex issues.

Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the company.

Executes Otis collections process to maximize collections while managing retention.

Executes the collection process by prioritizing activities across client accounts

Identify disputes and resolve is possible or involve the correct department to resolve disputes as quickly as possible.

Prepare statements and other supporting documentation as necessary to generate prompt customer payments and manage AR portfolio

Communicate with internal and external customers through meetings, direct phone calls, and emails to ensure they are aware of the account status.

Record all activity using designated reporting tools.

Coordinate with internal and external stakeholders to follow up on collections.

Reviews and works to resolve past due AR within assigned area of responsibility including internal/external escalation as required.

Manges relationship with customers to ensure favorable payment and minimize the possibility of bad debts.

Keep customer contact information current in our systems - phone numbers, fax numbers, and email addresses.

Prepare data for monthly regional collection meetings.

You should have:

3+ years of relevant work experience

Must have excellent communication style in both written and verbal

Experience collecting for high volume B2B AR portfolios (over 2,000 invoices on the monthly Trial Balance)

Driven to perform well in fast-paced environment

Process & detail-oriented

Fluent in numerous computer-based collections applications

Highly organized and punctual

Respects accountability expectations

Able to work well in teams, with colleagues at all levels of the organization

Able to stay focused on achieving targets, whether working independently or in partnership with colleagues

Professionally conscientious in personal presentation and communication skills

Education / Certifications:

High school diploma required.

AA/AS degree preferred.

Location / Work Arrangement:

Hybrid: Working out of a branch office 2-3 times per week.

We want to hear about your own rare talents - if you possess qualifications that you feel would make you uniquely qualified for this role, tell us more in your cover letter!

Otis is An Equal

Opportunity/Affirmative

Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.