CPQ - Customer Success Manager - Manufacturing

Cincom (USA) Ltd is looking for someone with experience in manufacturing or services industries to work with customers to successfully implement Cincom's CPQ solution. This person will play a leading role in an implementation looking at business process mapping and best use of Cincom's solution. This person will also need to become an expert in capturing business, product and pricing knowledge and and incorporating these into rules within a model (modelling) that is used by the rules engine to drive the guided selling process.

Responsibilities

Providing Business Consulting to enable and advise customers, partners and other Cincomer's on the best way to use Cincom's product to meet their needs so that they can gain maximum business benefit.

Be able to present Cincom's standard Product Education to a high standard. Where appropriate and agreed, be able to adapt the material and content to suite the specific needs of the audience.

Use Business Process Mapping techniques and tools in order to provide input and guidance as needed to customers. Advise on different processes that can be used with Cincom products and what is considered best practice in that industry.

As part of the Solution Design, lead sessions on narrative flow to produce a story board incorporating our products. Thus, enabling the identification of gaps in functionality that need to be filled by enhancements or manual processes.

Provide leadership in defining and specifying a manageable scope of work, developing a credible delivery roadmap and establishing a sustainable delivery model.

To have a vision of the overall solution for the customer. To help gather, review and document requirements for any product enhancements or extensions that come from the Solution Design so that the Application Consulting team can design and build a robust solution.

Provide consulting on the design of application integration. Assist with any customer data mapping requirements for data loads, migration and integration.

Contribute to building proposals, statements of work and services estimates for Services Delivery opportunities whether pre-sales or post-sales engagements.

Keep abreast of tools, techniques, trends and relevant industry standards and regulations applicable to their specialism. Keep skills and knowledge current whether by identifying required training or undertaking self-education.

Be aware of the wider impact of decisions on a customer. Be aware of Issues, Risks and any changes that could impact the project and escalate.

Present recommended solutions both verbally and in written form.

Requirements

Previous experience in a customer / client-facing role in the Manufacturing space.

Knowledge of applications or any programming language is an asset.

A high standard of written and spoken English is essential, a second language would be an advantage.

Whilst this role does not require previous experience of modelling, the candidate will be expected to demonstrate the underlying competencies and/or experience which makes a successful modeller. These might include: highly logical and structured thinking, advanced Excel skills, Engineering/Physics/ Maths background probably at degree level, programming background