Configuration Site Manager

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world's leading business travel marketplace We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact.

Requirements

GetThere is a multi-GDS online booking tool that powers travel sites for thousands of corporations worldwide. We are looking for a candidate to join our Site Management Team in Dallas. You will be responsible for answering the day to day queries of GetThere customer sites.

• Implement and optimize client solutions: configure and deploy new software features for clients, ensuring thorough testing and seamless integration for enhanced functionality
• Collaborate with external partners: manage and coordinate with third-party vendors on application implementations to deliver comprehensive client solutions.
• Enhance client experience through system configurations: configure policy updates, craft impactful client communications, and maintain market-driven preferences within our systems.
• Provide data-driven insights: generate database extracts to support client needs and inform strategic decision-making.

• You love getting to the bottom of things and have a proven flair for problem-solving - You have extensive proven ability in effectively troubleshooting problems and testing solutions. You know how to plan and carry out an investigation into a given problem.
• You have a strong customer service orientation A lot of people say they have this, but you live and breathe it. You love going out of your way to ensure a customer receives the best possible service from you and your organisation. You grasp the difference between good customer service and superior customer service
• You're a communicator - Most of our customer interactions are in writing rather than verbal, so you need to have the ability to "translate" technical terms into clear customer-oriented language when writing. You're also able to quickly grasp the nub of complex issues presented by clients. You are able to communicate with both end-users and technical people and act as a go-between.
• Strong Travel industry GDS knowledge.
• Previous experience troubleshooting the GetThere tool and functional experience implementing and supporting corporate online travel websites is preferred.
• Strong leadership and able to grow team members.

Benefits

At Serko we aim to create a place where people can come and do their best work. Offering competitive benefits that support you as an individual.

Some of the benefits we offer at Serko are:

• A competitive base salary and discretionary incentive plan based on individual and company performance
• Focus on development: Access to a learning & development platform, committed budget and opportunity for you to own your own career pathways

Apply:

Hit the 'apply' button now, or explore more about what it's like to work at Serko and all our global opportunities at www.serko.com/careers.