Is there a job opening for a Complaint Analyst in Chicago, IL, USA?

Mandarich Law Group, LLP is currently hiring a Complaint Analyst in Chicago, IL, USA.

Does Mandarich Law Group, LLP hire Complaint Analyst?

Mandarich Law Group, LLP looking to hire a qualified Complaint Analyst in Chicago, IL, USA.

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Complaint Analyst

Chicago, IL, USA

320 Days ago

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Job Description

Complaint Analyst

Mandarich Law Group, LLP is one of the country's leading creditor's right law firm with offices in CA, IL, NY, MI, OH, GA, NV, and FL. We are seeking an Complaint Analyst for our Lake Mary, Florida office.

Hours 8:00AM to 5:00PM Monday through Friday. In-Office position.

What You'll Do:

Ensure customer complaint program policies, procedures and SLAs are met.
Conduct account level reviews of each customer complaint by performing thorough investigation and evaluation which may include:

Reviewing call recordings, account notes, legal documentation, and financial transactions
Escalating issues to internal management as well as 3rd party subcontractors and clients

Responsible for effectively documenting the complaint resolution and any required follow up
Conduct program level root cause analysis, research issues, identify trends, draw conclusions, and make recommendations.
Assist with recommendations for enhancements to employee training

$20 to $25/HR

Requirements

Minimum High School diploma or equivalent. College Degree preferred.
Prior law firm experience and/or knowledge of the legal and collections industry preferred
Highly detail oriented, analytical and strong organizational and communication skills.
Ability to work independently
Exceptional analytical and problem-solving skills
Excellent written communication skills.
Problem solving skills.

Benefits

Competitive Base Salary
Medical, Dental, and Vision coverage; 401K plan with company match
Long and Short term disability insurance
Company paid Life Insurance
PTO
Paid Parental Leave
Opportunities for advancement and professional development

Key Skills Required

AnalysisCommunicationDevelopmentDisability InsuranceDocumentationInsuranceInternal ManagementInvestigationLife InsuranceManagementProblem SolvingProfessional DevelopmentResearchRoot Cause AnalysisTrainingWork IndependentlyWritten Communication

Job Overview

Job Function: Other

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Not Specified

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Contact Information

Company Name: Mandarich Law Group, LLP

Recruiting People: HR Department

Website: https://mandarichlaw.com

Location

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