Job Description
About Jobgether
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
One of our companies is currently looking for a Community Manager in Atlanta / Boston / Delaware / Florida / Georgia / Michigan / New York / New Jersey / Seattle .
We're looking for a proactive and people-focused Community Manager to foster meaningful connections between users and internal teams. In this role, you'll be the bridge between product and community, representing user voices across platforms like Facebook, Reddit, and Twitter. You'll be instrumental in supporting users, driving engagement, gathering insights, and turning feedback into action. If you're passionate about customer success, brand storytelling, and building trust within online communities, this fully remote opportunity could be a great fit.
Accountabilities:
- Respond promptly to customer support tickets, aiming for a 90%+ CSAT score
- Actively engage in online communities to answer questions, share updates, and humanize the brand
- Collaborate with affiliates and content creators to ensure message alignment and product advocacy
- Collect, categorize, and share user feedback with internal teams to inform product development
- Participate in weekly syncs with product and support teams, ensuring alignment across the board
- Monitor discussion platforms and social channels to elevate brand presence and user satisfaction
Requirements
- Fluency in English (spoken and written)
- 4+ years of experience in customer-facing roles, ideally within support or community management
- Familiarity with ecommerce platforms; knowledge of Amazon Seller Central is a major plus
- Excellent communication skills, with a clear and empathetic tone
- Comfortable engaging publicly in community spaces and managing multiple conversations
- Experience working cross-functionally in a remote, fast-paced environment is preferred
Benefits
- Fully remote team and flexible working environment
- Competitive salary starting at $45,000 USD
- Impactful role with influence on product direction and community development
- Access to passionate users and high-growth potential
- Opportunity to shape the voice of a thriving ecommerce software brand
- Collaborative, mission-driven culture focused on transparency and trust
Jobgether Hiring Process Disclaimer
This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.
Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.
Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.
If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.
Thank you for your interest!
#LI-CL1
Key skill Required
- Customer Support
- Advocacy
- Brand Storytelling
- Communication
- Community Development
- Community Management
- Customer Success
- Development
- eCommerce Software
- Fluency
- Focused
- Influence
- Job Matching
- Management
- Passionate
- Proactive
- Product Development
- Relevance
- Screening
- Storytelling
- Support Teams
- Working Environment
