Community Engagement Lead

Wider Circle is looking for a Community Engagement Lead in Charleston, WV to join our circle and play a vital role in running Connect for Life, our groundbreaking program that connects neighbors for better health, empowering them to live longer, healthier lives while finding joy in one another's company. The successful candidate will radiate confidence while being a gracious host, skillfully switching between facilitation and operations management. If you are passionate about serving your community and love diving into operational and organizational complexities, then come join a veteran team backed by blue-chip investors in our movement to battle healthcare inequity. As a CEL, you will be a trusted leader who creates lasting relationships among our members, helping them navigate their health plans, connect with others, and thrive.

Company Overview

Wider Circle works with health plans and providers nationally to deliver unique community care programs that connect neighbors for better health. Centered on trusted relationships, Wider Circle connects health plan members with like-minded neighbors to inform, support and motivate one another, empowering them to be more proactive about their health. Wider Circle's trusted delivery network has been proven to drive resilience, improve member experience and engagement, and reduce inappropriate utilization and has been published in peer-reviewed literature. Today, Wider Circle offers its unique neighborhood care programs to tens of thousands of communities nationwide. To learn more, visit widercircle.com.

Responsibilities:

Program Leadership:

• Lead the Connect for Life program using our curriculum to build trust and improve health outcomes.

• Host virtual and in-person events that bring members together, ensuring they engage regularly and support one another.
• Provide leadership to peers and assist your manager in guiding the team as needed.

Event Planning & Hosting:

• Plan and host community-building events, coordinating logistics, member outreach, and venue selection.
• Collaborate with team members to ensure successful event execution and support peers with their event needs.

Member Engagement:

• Proactively engage with members through one-on-one home visits, phone calls, and community events to ensure participation and build lasting relationships.
• Meet monthly engagement goals and assist members in resolving healthcare needs.

Documentation:

• Record all member interactions, outreach, and attendance in Wider Circle's digital system for effective tracking and reporting.

Leadership Identification:

• Identify and mentor community members as potential Wider Circle Ambassadors to support event coordination and strengthen member connections.

Prospective Member Outreach:

• Reach out to potential members through phone, in-person engagement, or events, developing personalized plans to enroll them in theConnect-for-Life program.

Liaison & Partnerships:

• Act as a bridge between members, their healthcare providers, and local organizations, helping them access additional services and close care gaps.
• Build partnerships with community-based organizations to expand resources for members.

Accountability:

• Achieve member engagement and growth targets, tracking success through attendance, feedback, and other metrics.
• Assist your manager by supporting Community Engagement Specialists (CES) in their roles, including training and shadowing as needed.

Additional Responsibilities:

• Conduct home visits to engage with hard-to-reach members and encourage their participation in events.
• Maintain reliable transportation and the ability to travel up to 50 miles to member homes.

Physical Demands:

To successfully fulfill this role, you must be able to perform the following essential functions:

• Safely and consistently drive to public places up to 30 miles away from your home.
• Frequently carry up to 30 pounds of supplies.
• Comfortably stand and speak publicly, projecting your voice in indoor and outdoor spaces.
• Sit, stand, and walk routinely during events to interact effectively with members.
• See and hear well enough to interact with members in person or by phone and respond to member questions.
• Use a computer to view, enter, and update information in different systems.
• Effectively communicate with members in person or virtually.

Requirements

• A passion for working with Medicaid/Medicare/DSNP populations and a commitment to creating strong, supportive communities.
• 3+ years of relevant experience in community outreach, teaching, facilitation, or volunteer work, with healthcare experience preferred.
• Strong verbal and written communication skills, with an ability to engage and inspire diverse community members.
• A proactive, team-oriented mindset with leadership qualities.
• Experience leading or supporting community programs with 500+ members.
• Ability to work independently in a remote setting, with exceptional organizational and prioritization skills.
• Reliable transportation and flexibility for after-hours and weekend work.
• Commitment to a drug-free workplace, with readiness for pre-employment drug testing and background checks.
• Join us in this exciting opportunity to be a driving force for health, connection, and community in a rapidly growing organization.

Take a look at a day in the life of a Community Engagement Associate:

https://youtu.be/51ZFqDgtLxA

https://youtu.be/raXuSCPMZaU

Benefits

As a venture-backed company, Wider Circle offers competitive compensation including:

• Starting at $17.52-$18.76/hr- pay is commensurate with experience
• Opportunity to grow with the company
• Full-time hours available
• Flexible schedule
• Opportunity to make the world a better place
• This is a contract position

And most importantly, an opportunity to LOVE, LEARN, and GROW with us!

Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

Qualification

Associate Degree