Community and Delight Manager

Coffee is "wakeup technology" that has not materially improved in 1,500 years. We are changing that. 50% of Americans have a gene variant that makes metabolizing caffeine difficult, causing jitters, bloating, and stomach problems. Most people shrug their shoulders and say, "Welp, that's coffee." Instead of shoulder shrugging, we've developed a priority blend of coffee, functional mushrooms, collagen protein, and nootropics to promote focus, energy, immunity, and gut health. No crash. No B.S.

We have served over 1,000,000 customers, with currently serving over 300,000. We have over 223,000 IG followers and over 150,000 FB members in our private network, and hundreds of thousands email subscribers.

We're looking for a Community and Delight Manager to be the heart and voice of Everyday Dose across our online communities. This role is for someone who lives for connection, thrives in creating joyful customer experiences, and knows how to turn everyday engagement into brand love.

Requirements

Community Engagement

• Interact with customers across social media, forums, DMs, and comment sections in a voice that feels like us. Initiate and moderate conversations that reflect the brand's personality and values.
• Surprise & delight our fansspotlighting superfans, sharing UGC, and amplifying good vibes.

Customer Love & Loyalty

• Contribute to manage and scale our brand ambassador, affiliate, or loyalty programs.
• Cultivate real relationships with power users and micro-influencers.
• Respond to reviews, testimonials, and feedback to keep customers feeling heard and valued.

Campaign Support & Events

• Run giveaways, challenges, or brand rituals that create shareable moments.
• Collaborate with the marketing team to bring product launches and brand moments to life through community activations.
• Support the plan and execution of digital or IRL events, such as product tastings, live Q&As, or pop-ups.

Community Insights & Reporting

• Monitor sentiment, engagement, and community growth using social listening tools.
• Report on what's resonatingand bring back insights to help inform product, CX, and marketing strategy.
• Flag customer pain points or patterns that need attention from the broader team.
  
  

Lead and Grow the Community Team

• Hire, manage, and develop a high-performing team of community coordinators and engagement specialists.

• Drive strategy, content, and engagement in our private Facebook group to spark meaningful discussion and boost retention.

Drive Cross-Functional Engagement

• Collaborate with marketing, content, and support teams to align messaging and plan community-driven campaigns.
• Create SOPs, implement tools and automation, and ensure the community function grows efficiently with the brand.

Benefits

• Competitive salary and performance-based bonuses
• Medical and dental benefits
• Opportunities for professional development and growth within the company.
• Monthly health & wellness stipend