Communications Specialist, Operations Internal Communications

Amazon India is seeking a creative, self-motivated, and analytical internal communications specialist to join our Operations business team. The successful candidate will develop and implement functional communication and engagement campaigns that convey compelling stories to the Amazon India Operations team, which includes Amazon Customer Fulfillment and Amazon Transportation Services.

As an internal communications specialist, you will:

Collaborate with Amazon India Operations leadership to support internal communications through online and offline channels

Engage with internal stakeholders to uncover stories highlighting Amazon Operations as a desirable workplace and employer of choice

Partner with teams to devise creative strategies across multiple channels, showcasing the impact of Amazon India Operations within the ecosystem and communities served

Measure, maintain, and enhance the quality of outreach while collaborating with internal business teams

Oversee agencies delivering high-quality print, digital, and video production for all internal communication initiatives

Develop creative, data-driven internal communications with clear, measurable outcomes

Generate ideas and build scalable mechanisms with a strong sense of accountability and focus on delivering great customer experiences

Key job responsibilities

Key responsibilities include:

Collaborating with key stakeholders to devise a communications plan for Amazon India Operations

Executing the internal communications plan for new programs, policies, and changes

Managing communication channels and monitoring channel usage through metrics

Proactively identifying emerging topics and developing communication plans

Partnering with HR at operation sites to facilitate execution of the internal communications plan during issues and crises

Collaborating with agencies to ensure collateral is translated appropriately for associates

Measuring the impact of communication efforts

Actively integrating Amazon's core business values and initiatives into everyday practices

Establishing stakeholder relationships to shape a news agenda relevant to Amazon India Operations

Being hands-on and adaptable, even when tasks fall outside the typical scope

Continuously identifying opportunities to Invent and Simplify, creating scalable mechanisms and consistent experiences for employees

Navigating a complex organizational structure and influencing stakeholders with competing priorities

Serving as a trusted advisor and subject matter expert for OIC's business leads

Basic Qualifications

5+ years of recent professional communications or public relations experience

Exemplary written and oral communication skills

Preferred Qualifications

Post-graduate degree or diploma in communications

Experience working in a manufacturing or factory setting

Experience handling agencies and managing multiple stakeholders

Experience with ecommerce, retail, or process operations

Ability to thrive in a fast-paced environment

Experience collaborating with global teams

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