Collections Specialist

Recovery Partners' employees are fully remote and working from home nationwide!

• You must have High-speed Internet at home and be able to cable connect directly to your router.
• We will supply all other equipment needed to work from home.
• Training will be done online via video training with "face to face" webcam interaction.

Recovery Partners, an ARMStrong company, is seeking highly motivated, results-driven individuals with strong critical thinking skills and a sense of urgency. If you are a self-starter who thrives on achieving goals with uncapped bonus potential, this position is for you! You will be trained to utilize your superior negotiation skills, good judgment, and sound decision making in order to maximize recoveries. Prior collections experience is a plus.

Requirements

• Generate conversations on inbound/outbound calls regarding amounts due; gather the financial information necessary in order to negotiate and identify an acceptable resolution (100+ calls daily)
• Exercise considerable independent judgment in reviewing claims to determine collection actions while documenting and tracking all verbal and written correspondence
• Maintain professionalism in all communications, both written and oral, with claimants, insurance representatives, attorneys, and internal staff
• Meet or exceed metrics including call volume, accounts worked, secured post-dates, average payment amount, etc.
• Possess a competitive attitude, work independently within a team environment, manage conflict and negotiate successful outcomes, multitask, and prioritize daily workload
• Navigate multiple technologies while staying engaged with the responsible party
• Collections or call center experience preferred

Benefits

• Work from Home environment, fully remote
• Competitive Hourly Wage - Open to negotiation, based on experience
• Monthly UNCAPPED bonuses for ALL collectors!
• Generous Paid Time Off policy - 18 days per year
• Paid Holidays immediately upon hire! 7 standard holidays & 2 floating holidays of your choice
• Medical, dental, and vision benefits available after 60 days of employment, including sponsored Life Insurance policy
• 401(k) with Company Matching
• Flexible Schedules! Work directly with your manager to find the schedule that works best for you
• Available Office Hours: Monday to Friday - 6:00 AM to 8:00 PM (MST)
• Bilingual is always a plus
• Must be able to pass background check

Armstrong Receivable Management is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical? condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ?expression, veteran status, or any other status protected under federal, state, or local law.

Qualification

High School or equivalent