Job Description
We are seeking a dedicated and experienced Collections Specialist to join our team at Staff4Me. As a Collections Specialist, you will be responsible for maintaining customer relationships and ensuring timely payment of outstanding accounts receivable.
Responsibilities:
- Conduct outbound collection calls in a professional manner to maintain customer relationships
- Instruct customers on how to process payments via our online portal
- Provide daily, weekly tracking reports and metrics on outstanding AR
- Document collection activity within our collections module and Excel
- Provide customer invoices, statements, and contracts as requested
- Identify and fully document any disputed items from customers and coordinate with internal departments for resolution
- Resolve client-billing problems and decrease accounts receivable delinquency
Requirements:
- 3 years relevant work experience
- Prior experience in commercial collections or accounts receivable is a must (minimum $10,000 collection experience)
- Proficiency in using collection management software and MS Office applications
- Strong negotiation and communication skills
- Excellent attention to detail and ability to work effectively under pressure
- Good problem-solving and analytical skills
- Ability to handle confidential and sensitive information with integrity
- Strong organizational and time management abilities
- Ability to work independently and collaboratively in a team environment
- Knowledge of legal and regulatory requirements related to collections is a plus
Requirements
- Prior experience in commercial collections or accounts receivable (minimum $10,000 collection experience)
- Proficiency in collection management software and MS Office applications
- Strong negotiation and communication skills
- Excellent attention to detail and ability to work under pressure
- Good problem-solving and analytical abilities
Benefits
Competitive salary and benefits package.
Opportunity for growth and career development.
Training and support to enhance technical and customer service skills.
Work in a dynamic and multicultural environment.
Key skill Required
- Customer Service
- Accounts
- MS Office
- Ability to Handle
- Ability To Work Under Pressure
- Accounts Receivable
- Attention to Detail
- Billing
- Career Development
- Collection Management
- Communication
- Development
- Management
- Multicultural Environment
- Process Payments
- Regulatory Requirements
- Sensitive
- Time Management
- Training
- Work Independently
