Collections Specialist

We are seeking a dedicated and experienced Collections Specialist to join our team at Staff4Me. As a Collections Specialist, you will be responsible for maintaining customer relationships and ensuring timely payment of outstanding accounts receivable.

Responsibilities:

• Conduct outbound collection calls in a professional manner to maintain customer relationships
• Instruct customers on how to process payments via our online portal
• Provide daily, weekly tracking reports and metrics on outstanding AR
• Document collection activity within our collections module and Excel
• Provide customer invoices, statements, and contracts as requested
• Identify and fully document any disputed items from customers and coordinate with internal departments for resolution
• Resolve client-billing problems and decrease accounts receivable delinquency

Requirements:

• 3 years relevant work experience
• Prior experience in commercial collections or accounts receivable is a must (minimum $10,000 collection experience)
• Proficiency in using collection management software and MS Office applications
• Strong negotiation and communication skills
• Excellent attention to detail and ability to work effectively under pressure
• Good problem-solving and analytical skills
• Ability to handle confidential and sensitive information with integrity
• Strong organizational and time management abilities
• Ability to work independently and collaboratively in a team environment
• Knowledge of legal and regulatory requirements related to collections is a plus

Requirements

• Prior experience in commercial collections or accounts receivable (minimum $10,000 collection experience)
• Proficiency in collection management software and MS Office applications
• Strong negotiation and communication skills
• Excellent attention to detail and ability to work under pressure
• Good problem-solving and analytical abilities

Benefits

Competitive salary and benefits package.

Opportunity for growth and career development.

Training and support to enhance technical and customer service skills.

Work in a dynamic and multicultural environment.