Collections and Customer Service Specialist

Centralized Collections and Customer Services Specialist
Location: Plano, TX (In-Office, MondayFriday)

About Us
LiveNjoy Residential is a dynamic and thriving real estate company dedicated to excellence in multifamily property management. As we continue to grow, we are embracing new technologies and innovative approaches to streamline operations and enhance resident experiences. We're currently seeking a high-performing, customer-focused Renewal and Delinquency Specialist to join our team at our corporate office in Plano, Texas.

Position Overview
This in-office role is designed for an experienced and highly organized individual with strong customer service and collections experience. You will play a critical role in supporting multiple communities by specializing in renewals, delinquency management, leasing support, and marketing coordination . The right candidate will bring energy, precision, and a solutions-oriented mindset to a collaborative and fast-paced environment.

Primary Responsibilities

• Renewals Management
  Coordinate and execute all renewal activities across assigned properties, including resident outreach, offer tracking, follow-up, and reporting.
• Delinquency Oversight
  Monitor and manage delinquent accounts, issue notices, initiate payment arrangements, and recommend next steps (e.g., legal action, file eviction) as necessary.

Secondary Help / Support

• Leasing Support
  Provide backup leasing support as needed, such as responding to inquiries, entering applications, and maintaining accurate records in the property management system.
• Marketing Assistance
  Assist with marketing campaigns, community reputation management (e.g., Google Reviews), and ensuring consistent branding across platforms.
• Reporting & Communication
  Collaborate with onsite teams and leadership to provide updates, insights, and support related to renewal performance and delinquency trends.
• Resident Relations
  Maintain an extremely high level of customer service in all communications, working to resolve tenant issues professionally and promptly.
• Operational Support
  Participate in team meetings and contribute to ongoing centralization initiatives aimed at improving efficiency and resident satisfaction.

Requirements

• 3+ years of collections and customer service experience
• Proven ability to manage renewals and collections with a customer-first approach
• High emotional intelligence and a talent for resolving customer concerns with empathy and professionalism
• Ability to use and navigate through a computer and various online applications and software
• Strong organizational skills with the ability to handle multiple tasks across properties
• Great verbal and written communication skills
• Local to DFW and able to commute to the Plano office MondayFriday

Benefits

• Competitive Pay with Bonus Opportunities
• Training & Career Development
• Paid Time Off (Vacation, Sick & Public Holidays)
• Health Care Plan (Medical, Dental & Vision)
• Salary $55-60k

Qualification

High School or equivalent