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Cloud Support Engineer

Hyderabad, Telangana, India

508 Days ago

Job Description


ProArch is seeking a talented and dedicated Cloud Support Engineer to join our dynamic team. As a Cloud Support Engineer, you will be responsible for providing technical support to clients, troubleshooting issues and ensuring the smooth operation of cloud-based services.

The ideal candidate will have hands-on experience in troubleshooting the M365 Suite, a good understanding of cloud technologies including Azure and AWS, and strong problem-solving and communication skills. You should be able to work well under pressure and have a relentless focus on providing high-quality customer service.

Responsibilities:

  • Provide L2 support to clients across globe on Azure cloud.
  • Handle customer inquiries, issues, and incidents related to Azure services. This involves troubleshooting and resolving technical problems customers encounter with Azure solutions.
  • Expertise in understanding of Azure services, architecture, and infrastructure to diagnose and resolve complex technical issues.
  • Involved in incident management processes, including coordinating responses during service outages or critical incidents affecting Azure customers.
  • Maintain detailed records of customer interactions, troubleshooting steps, and solutions is important for knowledge sharing and future reference.
  • Documentation and Training: Document Intune configurations, policies, and best practices, and provide training to end-users and IT staff on Intune usage and management procedures.
  • Extend technical support to Clients over email/phone and teams.
  • Educate and guide the team members.
  • Conduct Trainings internally and external to the clients
  • Provide suggestions and improvements on the technical side of the process.

Requirements

  • 2+ years of hands-on experience in troubleshooting M365 Suite (Outlook/One Drive/SharePoint)
  • Experience with email migrations and DNS management
  • Understanding of cloud technologies, particularly Azure and AWS
  • Excellent problem-solving and communication skills
  • Ability to work well under pressure and in a 24/7 rotational shift environment
  • Strong client-focus and commitment to delivering high-quality customer service
  • Ability to work autonomously and collaboratively within a team
  • Willingness to learn and adapt to new technologies and cloud platforms

Qualification

Bachelor's Degree

Key Skills Required

Customer ServiceArchitectureAWSAzureCommitmentCommunicationDocumentationIncident ManagementInfrastructureManagementProvide TrainingProviding Technical SupportSharePointTalentedTrainingTroubleshooting

Job Overview


Job Function: IT/Computers - Software & Software Services

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Entry level

Salary: Competitive & Based on Experience

Experience: 2 - 3 yrs

Contact Information


Company about us:

ProArch is a dynamic and innovative company that was founded with a clear vision: to embrace change and pave the way for a more exciting future. We believe that change is not something to be feared, but rather something to be embraced and leveraged for growth and success. As a...

Company Name: ProArch

Recruiting People: HR Department

Website: http://www.proarch.com

Headquarter: Atlanta, Georgia, USA 30338

Industry: Technology, Information and Internet

Company Size: 201-500 Employees

Location

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