Is there a job opening for a Client Support Specialist in New York City, NY, USA?

Premium Merchant Funding is currently hiring a Client Support Specialist in New York City, NY, USA.

Does Premium Merchant Funding hire Client Support Specialist?

Premium Merchant Funding looking to hire a qualified Client Support Specialist in New York City, NY, USA.

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Client Support Specialist

New York City, NY, USA

284 Days ago

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Job Description

Job Title: Client Support Specialist

We are seeking a dedicated and proactive Client Support Specialist to join our team in the Premium Merchant Funding division. In this role, you will be responsible for reaching out to clients who have been submitted to the SBA Division, ensuring they schedule their calls, and providing ongoing support throughout the process. The ideal candidate will possess excellent communication skills, a strong client-focused approach, and the ability to effectively manage client interactions.

Key Responsibilities:

Contact clients who have been submitted to the SBA Division to confirm they are scheduling their calls.
Provide clear and helpful information regarding the next steps and the importance of scheduling their call with the SBA Division.
Serve as a liaison between clients and the SBA Division, offering support and addressing any questions or concerns.
Maintain accurate and up-to-date records of client interactions, including scheduling status and follow-up actions.
Follow up with clients who have missed or rescheduled their calls to ensure they complete the required steps.
Resolve any client issues or concerns promptly, escalating complex matters to the appropriate teams.
Meet or exceed client engagement and scheduling performance targets.

Qualifications:

Exceptional verbal communication and active listening skills.
Strong organizational and time management abilities.
Ability to multitask and handle client inquiries efficiently.
Experience in customer service, client support, or a similar role is preferred.
Proficient in CRM software or scheduling tools.
Detail-oriented with a focus on ensuring client satisfaction.

Compensation: $35,000

Key Skills Required

Customer ServiceActive listeningCommunicationFocusedManagementOngoing SupportProactiveTime ManagementVerbal Communication

Job Overview

Job Function: Sales / Marketing and Advertising

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Not Specified

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Contact Information

Company Name: Premium Merchant Funding

Recruiting People: HR Department

Website: http://pmfus.com

Location

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