Client Support Deputy Team Lead

Join FE fundinfo as a Client Support Deputy Team Lead for our Client Support and Services team and lead a dynamic group of analysts in delivering exceptional customer experiences!

At FE fundinfo, you'll have the opportunity to grow within a global leader in investment fund data and technology. You'll be at the forefront of client interactions, driving projects that enhance customer satisfaction and team performance. This role offers a chance to collaborate with cross-functional teams and build strong relationships with customers, ensuring they receive the utmost value from our products and services.

Your key responsibilities as a Client Support Deputy Team Lead will include:

• Maintaining and gaining knowledge of FE fundinfo's products, data, and processes to guide and assist our clients.
• Serving as the day-to-day contact for assigned accounts, managing critical escalations, and ensuring support SLAs are met.
• Supervising and leading a team of customer support representatives, scheduling shifts, and organizing team meetings.
• Providing ongoing training and development opportunities for team members, monitoring performance, and implementing improvement plans.
• Preparing and publishing necessary reports, presenting findings in review meetings, and contributing to knowledge management articles.

You will need the following experience and skills to join us as a Client Support Deputy Team Lead:

• You must have a minimum of 3 years of experience in client-facing teams, involving coordination and interaction with customers using Salesforce.
• You should have managed projects and teams together.
• You will have proven experience in a leadership or supervisory role.
• You must be proficient with MS Office suite and Salesforce.

FE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data-driven insights, making the industry Navigate Complexity with Confidence!

At FE fundinfo, we foster a collaborative and flexible work environment. Enjoy team events and continuous learning opportunities. We believe in supporting our employees' growth and well-being, ensuring a balanced work-life experience.

Benefits:

• 24 days holiday
• Paid Study leave
• Enhanced paternity & maternity
• Statutory benefits like PF, Gratuity, etc
• Support to set up home office
• Health cover with option to add family members
• Annual health check up
• Meal cards
• Full LinkedIn Learning access

Apply now and we'll aim to get back to you with feedback within 5 working days.