Job Description
Join FE fundinfo as a Client Support Deputy Team Lead for our Client Support and Services team and lead a dynamic group of analysts in delivering exceptional customer experiences!
At FE fundinfo, you'll have the opportunity to grow within a global leader in investment fund data and technology. You'll be at the forefront of client interactions, driving projects that enhance customer satisfaction and team performance. This role offers a chance to collaborate with cross-functional teams and build strong relationships with customers, ensuring they receive the utmost value from our products and services.
Your key responsibilities as a Client Support Deputy Team Lead will include:
- Maintaining and gaining knowledge of FE fundinfo's products, data, and processes to guide and assist our clients.
- Serving as the day-to-day contact for assigned accounts, managing critical escalations, and ensuring support SLAs are met.
- Supervising and leading a team of customer support representatives, scheduling shifts, and organizing team meetings.
- Providing ongoing training and development opportunities for team members, monitoring performance, and implementing improvement plans.
- Preparing and publishing necessary reports, presenting findings in review meetings, and contributing to knowledge management articles.
You will need the following experience and skills to join us as a Client Support Deputy Team Lead:
- You must have a minimum of 3 years of experience in client-facing teams, involving coordination and interaction with customers using Salesforce.
- You should have managed projects and teams together.
- You will have proven experience in a leadership or supervisory role.
- You must be proficient with MS Office suite and Salesforce.
FE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data-driven insights, making the industry Navigate Complexity with Confidence!
At FE fundinfo, we foster a collaborative and flexible work environment. Enjoy team events and continuous learning opportunities. We believe in supporting our employees' growth and well-being, ensuring a balanced work-life experience.
Benefits:
- 24 days holiday
- Paid Study leave
- Enhanced paternity & maternity
- Statutory benefits like PF, Gratuity, etc
- Support to set up home office
- Health cover with option to add family members
- Annual health check up
- Meal cards
- Full LinkedIn Learning access
Apply now and we'll aim to get back to you with feedback within 5 working days.
Key skill Required
- Customer Support
- Accounts
- MS Office
- Coordination
- Customer Satisfaction
- Development
- Financial Data
- Health Check
- Knowledge Management
- Leadership
- Learning
- Management
- Publishing
- Training
- Training and Development
