Client Support Analyst

Join Our Growing Team at Pereview Software:?Client Support Analyst? Are you analytical, detail-oriented, and passionate about helping companies?drive the most value from Pereview??Do you thrive in a fast-paced, collaborative environment where your work directly contributes to?our client's'success? Pereview Software?is looking for a?Client Support Analyst?to join our high-performing team.In this pivotal role, you will serve as the vital link between our?clients and our internal teams to ensure our clients are able to fully utilize?Pereview by resolving issues as quickly as possible, providing?training?and sharing our training and enablement materials.If?you're'someone who enjoys problem-solving, thrives on organization, and has a knack for?engaging?and?collaborating with?clients?we'd?love to meet you.

What?You'll?Be Doing:?? You'll?play a hands-on role?with clients?by meeting service-level agreements (SLAs), enhancing product usability, and serving as both a technical troubleshooter and a trusted advisor. Leveraging your technical?expertise?and exceptional communication skills, you will deliver world-class support and empower clients to realize the full value of our?platform.

• Taking a first pass on all client'submitted'support tickets?
• Managing a queue of multiple tickets across our expanding client base?
• Diagnosing?and resolving?technical issues across APIs, integrations, and platform features?
• Managing'situations that require real-time solutions and set clear expectations on resolution plans?
• Collaborating with internal and external stakeholders to drive resolutions?
• Delighting?clients and driving?positive CSAT scores?
• Escalating?complex issues to engineering or technical teams while?maintaining?ownership of client communication?
• Building?and sustaining'strong relationships with cross functional departments??
• Documenting'solutions and contribute to a knowledge base for self-service support?

• A'self-starter?who takes initiative and thrives in a results-driven environment?
• Someone who is?inquisitive?about data and technology?
• A'strong?communicator?who can translate technical issues into actionable solutions?
• A natural?problem solver?
• Someone who is?enthusiastic, willing to learn quickly and eager?to drive client engagement?

Requirements What?We're?Looking For:?

• 2+ years of experience in technical support or?client'success roles?
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues quickly?
• Clear and empathetic communication skills, both written and verbal with a?client-first mindset?
• Experience with ticketing and CRM systems (e.g., Zendesk, HubSpot, Wrike, Jira, ServiceNow)?
• Strong understanding of SLAs and experience managing client expectations?
• Ability to work independently while collaborating effectively with cross-functional teams?
• Bachelor's degree (business or finance preferred)?

• Previous?experience in a client-facing role with enterprise?clients?
• Knowledge of web technologies (APIs, cloud platforms, databases, networking)?
• Experience supporting SaaS clients with complex integrations?
• Commercial Real Estate or Asset Management experience?

Ready to Apply?? Please complete both of the following steps:?

• Click ?Apply Now? at the bottom of this posting??
• Complete?this brief survey:?https://go.cultureindex.com/p/nR6mOrSGxSeIWE

• Competitive salary?
• Health, Vision, and Dental benefits to fit your needs?
• 401k???4% Company match?
• Discretionary bonuses?
• Discretionary Time Off???3 weeks off annually?

• Only considering candidates who live in?Dallas, Texas (DFW) area.??

• *We are not sponsoring H1B or OPT candidates*??