Client Service Representative

?* Simple Staffing is hiring for this position on behalf of Fleetworthy *

Job Duties:

• Responds in a timely manner to all communications from assigned clients.
• Maintains a positive and reliable relationship with their assigned clients.
• Addresses and resolves customers inquires, problems and complaints regarding products and services. Works with the appropriate team members and management on effective resolutions.?
• Utilizes the appropriate programs and tools to aid in client success, provides coaching and assistance as needed regarding operating platforms.?
• Stays apprised of regulations and internal procedures, works with team members and management to provide the optimal and accurate service possible.?
• Maintains confidentiality on all personally identifiable information (PII) and related matters. Follows appropriate policies and communication channels to maintain privacy.?
• Communicates and shares job knowledge to others, contributes to a positive team dynamic and inter-departmental success.?
• Performs other duties as assigned or requested based on skill set.?
• Maintains a consistent schedule/presence both with availability for clients and in participating in team or company activities. </li></ul> Experience:
  • High School diploma with one year of customer service experience preferred.?
  • Excellent customer service, communication (verbal and written), and collaboration skills, along with being friendly, personable and results oriented.?
  • Ability to exercise independent judgement with respect to matters of significance.?
  • Must be able to multi-task and be comfortable working with a?variety of personalities including clients and co-workers.?
  • Knowledge with Microsoft Office suite including Outlook 365, Word, and Excel.
  • Ability to learn, understand and utilize the company and department systems.
  • Openness to various processes and procedures, changing regulations and fluctuating expectations depending on element of task required.?
  • Ability to sit at desk for extended periods of time, proficient typing skills, engaging with virtual screen as primary function of daily work. </li></ul>
    What's in it for you?
    • An amazing benefits package so you can rest assured your needs are taken care of.
    • Paid time off so you can have time to relax and experience a healthy work-life balance.
    • Monday to Friday schedule (8am - 5pm)