Chocolate Ambassador

We are looking for an outgoing and knowledgeable Chocolate Ambassador to join our team and share the delightful world of chocolate with our guests. As a Chocolate Ambassador, you will be the face of our factory tours, providing world-class customer service and immersive and educational experiences for guests as they explore the history, production process, and flavors of our chocolate.

A bit about working with us: We make chocolate and we have fun doing it! We value collaboration and creativity, and source ideas from every department - whether we're coming up with a new chocolate bar flavor or an engaging marketing campaign. Work-life balance is key; we encourage our team members to fully "clock out" at the end of the day no late night emails here! Protecting the earth and empowering its people are key to every part of our operations, and we love finding people that are as passionate about that as we are. Any other questions? Just ask!

Schedule: Onsite, must be available to work within the range of Monday Saturday 9am 6pm. Full-time and part-time available! This position may require working evenings and overtime, as needed.

Compensation: $22.00/hour.

Reports to : ECP & Retail Manager.

Duties and Responsibilities:

• Tour Guiding: Lead engaging and informative chocolate tours, taking visitors through the journey of chocolate.
• Chocolate Tasting/Special Events: Conduct chocolate tastings, introducing guests to various types of chocolates, origins, and flavor profiles, while highlighting unique characteristics.
• Customer Interaction: Interact with tour participants in a friendly and approachable manner, answering their questions and ensuring they have an enjoyable experience.
• Retail/Sales: Greet customers warmly, listen attentively to their preferences, and provide expert guidance to help them find the perfect chocolates for their needs.
• Stock Management: Monitor and maintain inventory levels, ensuring that shelves are well-stocked, organized, and visually appealing.
• POS Transactions: Process customer transactions efficiently and accurately using the point-of-sale (POS) system, handling cash, credit cards, and other payment methods.
• Customer Service: Handle customer inquiries, feedback, and concerns with professionalism and courtesy, striving to resolve any issues promptly.
• Safety and Compliance: Ensure the safety of guests during tours, adhering to health and safety guidelines at all times.
• Store Maintenance: Assist in maintaining the cleanliness and overall appearance of the store, including regular tidying, dusting, and restocking.
• Team Collaboration: Collaborate with other team members to enhance the overall tour experience, assisting in tour planning and coordination.
• Event Support: Assist in organizing and supporting chocolate-related events and workshops as required.
• Performs other related duties as assigned.

Desired Skills:

• Customer Focus: Outstanding customer service skills, with the ability to build rapport, understand customer needs, and exceed expectations.
• Communication Skills: Excellent verbal communication skills, able to effectively convey information and engage customers.
• Flexibility: Willingness to work flexible hours, including evenings, Saturdays, and some holidays, to accommodate the store's operating hours.
• Attention to Detail: Meticulous in maintaining product displays, ensuring accurate pricing, and providing a visually appealing store environment.
• Energetic, enthusiastic self-starter.
• Genuine interest and enthusiasm for where chocolate comes from, how it's made and how to taste it, and sharing that knowledge with customers.
• Punctual and reliable.

Requirements

• 2+ years of previous customer service and/or retail experience.
• High school diploma.
• Comfortable with public speaking.

Physical Demands: This position may require you to lift, carry, and push/pull up to 20 pounds, and require standing and walking for extended periods. Also requires frequent use of stairs, ability to use both hands, and occasionally bend, squat, stoop, and kneel.

Seattle Chocolate Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, sexual orientation, gender identity, or any other characteristic protected by law. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and / or reasonable accommodation with the job application process, please contact the Human Resources department.

Seattle Chocolate Company participates in E-Verify.

Benefits

• 401(k) w/ match
• Medical, Dental, Vision insurance (for full-time employees only)
• (EAP) Employee assistance program
• Paid time off
• Holiday Pay (may vary depending on full-time or part-time availability)
• Employee discount

Qualification

High School or equivalent