Chat Agent

The House of Mercier is thrilled to present an exciting opportunity for a Remote Chat Agent position, where no prior experience is required. This role is perfect for individuals looking to dive into the customer service field while enjoying the flexibility of working remotely from anywhere in the world. As a Remote Chat Agent, you will engage with customers through live chat, assisting them with their inquiries and providing information about our luxury products. We will provide comprehensive training and ongoing support to ensure your success. If you have a friendly disposition, strong communication skills, and a desire to help others, this is the ideal position for you!

• Engage with customers via live chat to provide prompt and courteous assistance.
• Address inquiries related to products, services, and order tracking.
• Resolve customer issues efficiently, ensuring satisfaction at every interaction.
• Document customer conversations accurately for reference and follow-up.
• Participate in training sessions to enhance knowledge of products and service protocols.
• Collaborate with team members to improve customer experience and service delivery.
• Maintain a positive attitude and professionalism in all chat interactions.

Requirements

• No prior experience is necessary; we will provide full training.
• Fluency in English is required; knowledge of additional languages is a plus.
• Strong written communication skills and a friendly, customer-focused approach.
• A commitment to providing high-quality customer service.
• Ability to work independently and manage tasks effectively in a remote setting.
• Strong organizational skills and attention to detail.
• Access to a reliable internet connection and a quiet environment to conduct work.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks

Qualification

High School or equivalent