Certified Pharmacy Technician, Data Entry Pharmacy Technician - Amazon Pharmacy

Innovation is at the core of what we do. We believe that by removing and reducing the

barriers that prevent people from taking their medications, we can help customers

conveniently get the medications they need, when they need them and take them as

prescribed. We have provided customers with the ability to find transparent and simple

pricing, receive 24/7 customer service support, and have their meds delivered to their

doorsteps while creating programs and products that embody our mission and position

ourselves in becoming the world's safest and fastest online pharmacy.

We are looking for a Certified Pharmacy Technician to join us on our journey to make it

drastically easier for customers to find, choose, afford, and engage with the services,

products, and professionals they need to get and stay healthy! As a Certified Pharmacy

Technician, you will play an essential role in empowering our customers to take their

medications correctly and achieve better overall wellness.

\#everydaybetter

Key job responsibilities

Core Responsibilities:

Tasks performed may include billing, data entry, obtaining prescriptions and refills,

processing denials, transfers and inbound/outbound calls.

Assist the pharmacist in filling prescription items, as permitted by the state board of

pharmacy

Communicate with patients, providers, pharmacies and insurance companies by

telephone and email to obtain prescriptions, take refill requests and resolve billing

issues/questions.

Enter patients and order information into the pharmacy systems. Establish and

maintain patient profiles, including lists of medications taken by individual patients.

Process and submit prescription insurance claims for our customers along with

resolving insurance problems and patient issues that may result from incorrect or

incomplete information, therapy changes and pharmacy or shipping errors.

Keeping patients informed on the status of their prescription or out of pocket costs in

their upcoming shipments.

Perform account adjustments, method of payment, banking and unbilled

reconciliations

Verify insurance data for completeness, accuracy, and compliance prior to billing

including analyzing and verifying dates of service, quantity, day supply and billed

amounts.

Research missing and incomplete information resulting in billing errors and denials

Complete prior authorizations with attention to detail and accuracy, prior to sending

to the prescriber or Cover My Meds

Transfer calls, tickets, claims, or shipments to the pharmacist when necessary

Accept customer and prescription information required to process new and refill

prescriptions, including refill authorization from doctor offices where permitted by

state law

Collect, organize, and evaluate patient information, while maintaining confidentiality

of all information received.

Receive and transcribe English-language prescriptions sent electronically from

doctors? offices and external pharmacies.

Communicate with providers to obtain new written English-language prescriptions or

refill requests and verify that the information is complete and accurate.

Ensure compliance with all company procedures, federal/state laws, rules and

regulations

Increasing knowledge and understanding of commonly prescribed medications and

their uses.

Collaborate with other members of the pharmacy team to maintain customer

satisfaction

Perform other tasks assigned while working in a fast paced environment

Work a flexible schedule - shifts will possibly start and end outside of normal business

hours including weekends

Basic Qualifications

Active and unrestricted in-State Board of Pharmacy License (This includes Pharmacy

Technician, Trainee, and Assistant Licenses). Additional licenses may be required if

domicile state differs from state of employment.

National Pharmacy Technician Certification (PTCB or NHA)

High school or equivalent diploma

6+ months of experience working with computer and web based tools

Experience multitasking with phone and computer skills

Preferred Qualifications

1+ year of phone or customer service experience

Excellent communication skills (spoken and written)

Demonstrated ability to work as an effective team member

Strong organization skills and attention to detail

Experience navigating and troubleshooting technical issues

6+ months of experience working in a pharmacy related role

Experience recognizing and identifying patient medications

Experience working under pressure in a fast-paced work environment while

consistently meeting standards for productivity and quality

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.