Case Management Analyst - Journeyman

ARETUM, a leading government contracting company specializing in technology-enabled mission support services, is seeking a skilled and experienced Journeyman Case Management Analyst to join our team. As a Case Management Analyst at ARETUM, you will play a critical role in supporting case management initiatives and providing analytical expertise to optimize processes and outcomes.

ARETUM is known for providing cutting-edge solutions and outstanding service to Federal clients in various sectors, including Next Generation Analytics, Engineering Services, Training Services, IT Systems, Cyber Security, PMO Support, and Financial Consulting. Our mission is to deliver technology-driven solutions that meet the unique needs of our government clients, enabling them to achieve their objectives effectively and efficiently.

• Communicate with customers in a fast-paced environment utilizing multiple platforms, systems, and databases to research, track, and resolve applicant issues
• Ability to communicate effectively with difficult customers and wrap up the call or refer to senior members for further support
• Log detailed customer information in systems
• Perform review of documents to establish identification while being able to pay attention to fake documents
• Complete tasks according to standard operating procedures and keep abreast of changing guidelines
• Provide customer relationship management to applicants, triage cases/tickets; assist with applicant data corrections; upload documents;
• Respond to customer inquiries and service tickets

Requirements

• Phone etiquette
• Documenting notes
• Research and review case history
• Adherence to standards and guidelines
• High level of accountability and attention to detail
• Multi-tasking
• 3+ years of experience

Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.

As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws.

We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.

If you require a reasonable accommodation during the hiring process due to a disability, please contact our Talent Acquisition team for assistance.