Call Center Technician

Job Duties and Responsibilities:

Cordially answer all calls with established protocol.

Schedule patient appointments with appropriate resource provider.

Verify all patient information upon each contact with patient, and update information in practice management system.

Prepare telephone encounters and messages according to organizational protocols.

Schedule appointments appropriately and accurately according to protocols.

Provide patients with information regarding documentation requirements prior to visits.

Provide patient with information regarding co-pays and fees for services due at time of service.

Notify patients of eligibility requirements and application process for state funded programs.

Document all patient related communications accurately and completely in the patient's electronic health record, or message when appropriate.

Send outgoing faxes, and assign and distribute incoming faxes on a daily basis.

Scan forms obtained by the patient or clinical staff to the appropriate electronic systems and programs.

Maintain a clean and organized work area.

Other duties as assigned.

Requirements

Education/Licensing/Training:

High School Diploma or Equivalent.

Knowledge, Skills and Experience:

Ability to read, write, and communicate bilingually preferred.

Ability to read, analyze, and interpret medical reports, technical procedures, and governmental regulations.

Ability to calculate figures and amounts such as discounts.

Ability to solve practical problems and deal with a variety of variables.

Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

Basic computer skills.

Personal/Relationships/Behavior:

Displays cheerful demeanor and makes positive comments when on duty.

Refrains from participation in harmful gossip, dysfunctional group interactions, and divisive behavior.

Displays courteous and professional behavior in all interactions with the public.

Works cooperatively with other staff members.

Displays flexibility in accepting, changing, or carrying out assignments.

Adheres to dress code expectations, including fragrance-free requirements.

Displays sensitivity in a multicultural environment.

Maintain patient and organizational confidentiality.

Physical Demands:

Standing/Walking: Up to 10% of the workday consists of stand/walking on tile and cement floors while performing duties.

Sitting: Up to 100% of the workday may be spent sitting answering the telephone.

Lifting: Lifting may include up to 25lbs. in moving equipment or assisting disabled patients. 5% of the day may involve lifting requiring a full range of motion.

Carrying: Up to 25% of the day may include carrying objects weighting up to 10lbs., this may include carrying charts and equipment.

Pushing/Pulling: Up to 5% of the day may require pushing or pulling equipment, drawers, and carts.

Climbing: 5% of the time may include climbing one flight of stairs.

Balancing: 5% of the time may be required to use a footstool in retrieving supplies.

Stooping/Kneeling: 5% of the workday may be spent stooping or kneeling to open drawers and gathering equipment.

Bending: 25% of the workday may be spent in bending at the waist picking up charts and supplies.

Reaching/Stretching: 5% of the time may require reaching or stretching to retrieve equipment on shelves.

Handling: Hand and wrist movement may be required 50% of the workday.

Fingering: Up to 100% of the workday involves typing in the computer, receiving and sending messages.

Feeling: Normal tactile feeling is required to perform all job duties.

Twisting: 5% of the day may be required in retrieving supplies or equipment.

Talking: Average ability and fluency in English is required in communicating with patients, staff, and outside agencies.

Hearing: Average ability is required in answering the telephone and performing all job duties.

Seeing: Average ability is required to read and follow instructions and assisting patients.

Benefits

• Medical, Dental and Vision Insurance

• 401(k) with matching
• Generous Paid Time Off, Personal Day, and Holiday packages
• Flexible Spending Account Plan
• Employee Assistance Program
• Life/ADD insurance policy
• Long Term Disability Insurance

Compensation : $20 to $24 per hour, non-exempt

Qualification

High School or equivalent