Call Center Representative, Nexa Receptionists

About Nexa Receptionists:

Nexa Receptionists' 24/7/365 live answering service is a home-services focused call center that handles leads through inbound and outbound calling, chat and SMS services, appointment scheduling, customized scripts and reporting, web form follow up, increased prospective client conversion and direct integration to existing software.

Summary of Position:

You will be responsible for managing calls ranging from appointment setting, customer service, call screening, call transfer and much more, for our home services clientele. You must be able to communicate effectively, professionally and compassionately, while applying a positive customer service attitude in all forms of communication.

MUST BE AVAILALE TO WORK WEEKENDS & HOLIDAYS

Position Responsibilities:

• Maintain call control while providing exceptional and efficient service
• Use appropriate tone of voice while conveying empathy/compassion where appropriate
• Follow account specific instructions including scripted verbiage, appointment scheduling and call transfers
• Notate accurate and important information
• Escalate challenges appropriately
• Communicate effectively and professionally

Requirements

Minimum Requirements:

• Available to work some weekends, and/or holiday shifts
• Ability to type 30 wpm with 94% accuracy
• Computer proficiency skills, and ability to navigate multiple systems and monitors
• Ability to read, write and speak English fluently
• Ability to handle a high-volume of callers
• 2+ years of experience in a high-volume call center required
• Complete and pass criminal background check and drug screen

Benefits

We've got you covered:

Nexa Receptionist is proud to offer a variety of benefits to support employees and their families, including:

• Remote-First Environment
• Medical, Dental, & Vision Insurance
• Company 401(k) Matching
• Monthly Phone & Data Stipend
• Paid Vacation & Sick Time Off
• Paid DOUBLE your hourly rate, when working company observed holidays

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.